Agent, Client Experience - REMOTE (Weekends - 40hr/week)

BUILD SOMETHING PEOPLE LOVE Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. Launch Your Fintech Career at Wealthsimple 🚀 Ready for a role that actually changes your trajectory? Our Client Operations team doesn’t just answer tickets; we solve complex financial puzzles and translate them into simple, human solutions. We are the operational engine powering Canada's largest fintech, and we are looking for sharp, ambitious problem-solvers to join us. If you want to build deep financial expertise, work alongside incredibly talented people, and get your foot in the door at a company that is redefining wealth: this is your moment. - This is a 4-month contract starting August 31st, 2026, with strong possibilities for extension and conversion to permanent full-time based on business needs and your performance! - The Hours: Full-time, 8-hour shifts. Fixed Wednesday to Sunday shifts - rotating between 8:00 AM and 8:30 PM. Training will be Monday to Friday for 4 Weeks (9am-5pn) - The Location: REMOTE IN CANADA Your Daily Impact - The Voice of Wealthsimple: You aren’t just a support agent; you are an advocate for our clients’ financial freedom. You will break down complex investment, trading, and personal finance concepts so they are simple and accessible. - Strategic Problem Solving: You own the client journey end-to-end. Whether navigating a massive institutional transfer or untangling a back-office glitch, you ensure our clients hit their financial goals. - "Maker-Owner" Mindset: You’ll work cross-functionally with Product and Operations, learning the deep mechanics of our tools and actively improving them based on your front-line insights. - Expertise at Scale: Master multiple financial platforms simultaneously and establish yourself as a true fintech expert. Who You Are & What You Bring - The Experience: 1–2 years of high-volume customer service experience (Retail, Hospitality, Banking, or Tech Support). - The Curiosity: You have a genuine interest in personal finance and the stock market. (Knowing your way around an RRSP or a TFSA puts you ahead of the game!). - The Tech Agility: You live in the fast lane. You are comfortable juggling multiple browser tabs, living in Slack, and leveraging keyboard shortcuts for maximum speed. - The Communication: Exceptional written and verbal communication skills in English (Bilingual French is a massive plus!). - The Mindset: You are resilient, adaptable, and ready to embrace a rotating schedule in a hyper-growth environment. The Perks (Yes, even on a contract!) We take care of our people. Period. Joining Wealthsimple means getting access to: - Paid Time Off: Generous vacation days and sick/mental health days so you can actually recharge. - Health Benefits: Comprehensive coverage to keep you feeling your best. - Wealth Building: Access to our Group Savings Account to accelerate your own financial goals. - WFH Stipend: Cash to help optimize your hybrid home-office setup. - Partner Discounts: Exclusive discounted rates for fitness studios and other lifestyle activities around the city. - 40hrs guaranteed/week. English speakers start at $25/hr and Bilingual (En/Fr) at $26.50 WHY WEALTHSIMPLE? 🌸 Top-tier health benefits and life insurance 📈 Long-term group savings with employer match, through Wealthsimple for Business 🌴 20 vacation days, 4 wellness days, and unlimit…