Advocacy Care Coordinator

**Position Summary** The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges due to the trauma of sexual assault or abuse, domestic violence, medical emergency, suicidal thoughts, chronic emotional or situational stress. The primary responsibility for the Care Coordinator is to provide services through a trauma-informed framework and increase the client/family supports and provide linkages to services that improve the quality of life for clients/families. The Advocacy Care Coordinator reports to the Manager of Care Coordination and, in their absence, the Director of Clinical Services. **Strategic/Transformational** **Duties and Responsibilities** - Provide exceptional customer service and care coordination to clients referred to Corbett Trauma Center from community partners or internal referrals. - Inform and educate clients, including children and non-offending care givers, on the unique benefits of trauma reduction services. - Identify client barriers to trauma therapy appointments. - Assist clients with resources to address barriers and connection to trauma therapy. - With client’s consent communicate updates to community partners. **Transactional/Administrative** **Duties and Responsibilities** - Provide direct client services to the community by the prescribed methodology; perform crisis intervention and advocacy to meet various needs in a variety of community settings to improve quality of life as it is affected by trauma and victimization. - Conduct and document triage and fact-finding interviews in order to assess basic and (long-term household) needs and identify services best suited to address concerns, information and referral activities, warm referral and assistance with navigation of local system of care, and community resource linkages. - Collaborate with internal and external programs to assist referred clients. - Maintain relationships and ongoing communication with community agencies who are providing case management and (household) supports in order to effectively coordinate services on behalf of the client and their families. - Engage in person/family-centered, strengths-based practice that includes adults, teens, youth and children. - Proactively address and implement solutions to issues effecting client’s active participation in the healing process. - Document client case records accurately and in a timely manner (within 24 hours) following protocol by writing comprehensive case notes, Care Coordination plans, reports, and other pertinent information used to document contacts, resources used, and client needs in conformance with local, state and federal guidelines. - Complete customer satisfaction surveys as required. - Complete and submit required reporting information as required. - Complete and submit appropriate (time) logs as required. - Staff all cases a minimum of once per month, or as needed, with supervisor. - Attend outreach events to increase awareness of Crisis Center services to community members. - Attend all required training and engage in other training curricula and activities mutually agreed to with the supervisor that enhances ability to perform duties of this position. - Adhere to the written Policies and Procedures. - Perform such other duties as may be assigned by the supervisor. **Required Competencies** - **Cooperation/Teamwork** - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. - **Engaging Communication** - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. - **Customer Service (Internal & External)** - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner…