Advisor, Solutions Consulting

[TransUnion's Job Applicant Privacy Notice](https://www.transunion.com/privacy/global-job-applicant) [Personal Information We Collect](https://www.transunion.com/privacy/global-job-applicant#noticeatcollection) [Your Privacy Choices](https://service.transunion.com/dss/ccpa_optout.page) **Team Overview** Join a highly collaborative, customer-facing team that works at the intersection of telecommunications, technology, and client success. Team partners with customers throughout the full lifecycle - from implementation and onboarding to ongoing optimization and growth - ensuring maximum value from TruContact solutions. This role reports directly to the Senior Manager of the Solutions Consulting division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. **Role Overview and Core Responsibilities** - Lead end-to-end implementation and onboarding of telecom and SaaS solutions, ensuring operational readiness, successful deployment, and customer adoption. - Own customer engagement outcomes, including OKRs, success metrics, and value realization aligned to business objectives and delivery plans. - Manage provisioning, integrations, migrations, and deployment activities while coordinating cross-functional teams in a matrixed environment. - Independently drive customer projects from kickoff through completion, ensuring delivery milestones, timelines, and objectives are achieved. - Serve as the primary customer contact, providing project updates, communicating outcomes, and building trusted relationships with executive stakeholders. - Proactively manage risks, issues, and escalations using data-driven recommendations, ensuring timely resolution and stakeholder alignment. - Ensure SLA/ KPI compliance, operational readiness, and seamless transition of customers to support and service operations teams. - Drive customer training, early-life support, and adoption initiatives while identifying and mitigating retention or engagement risks. - Influence delivery excellence by providing peer guidance, promoting best practices, driving process efficiencies, and supporting automation initiatives. - Contribute to account growth opportunities and business development discussions while maintaining flexibility to travel up to 30% as required. **Required Knowledge and Experiences** - Up to 5 years of telecommunications / networking experience within the TruContact portfolio space - Proven leadership in managing projects and teams - Solid people skills with a knack to motivate, up-lift, and maintain a positive environment through one’s attitude, communication, and outlook. - Driven by collaboration, ownership, and maintains an open vision and acceptance to feedback and input. - Personal drive to learn, seek knowledge, and grow. **Technical Skills:** - Strong knowledge of telecommunications and networking technologies, including voice, VoIP, carrier services, network access solutions, routers, switches, Ethernet connectivity, bandwidth management, and network infrastructure concepts. - Experience implementing, onboarding, or supporting customer-facing technology solutions in telecom, SaaS, or related technology environments. - Proven ability to communicate complex technical concepts effectively to both technical and non-technical stakeholders. - Strong customer engagement, problem-solving, and cross-functional collaboration skills, with a focus on successful solution adoption and positive customer outcomes. - Drive for automation and creative solutions to pull together information from various systems and avoid manual swivel or transcription of information. **We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:** - Experience with Agile methodologies and tools such as Jira and Confluence. - Working knowledge of…