Administrator, Customer Account Services - TForce Freight

**Job Title**: Administrator, Customer Account Services **Job Summary:** This position handles customer concerns for all business groups including Small Package (US Domestic and International), Forwarding, Finance & Accounting, etc. The incumbent maintains ownership of each concern until a final resolution is reached. This role manages both internal/external contacts in order to contribute to the overall success of TFF by laying the groundwork, helping to retain business, and increasing customer loyalty by facilitating prompt and equitable resolutions. **Job Responsibilities:** - Handles emails from external customers contacting the corporate office for assistance. - Issues concerns and routes concerns to the appropriate location. - Represents the corporate staff and the executive leadership team on customer issues received in written format. - Responds to customer emails, letters and call backs while maintaining ownership of the situation. **Job Requirements:** - U.S. citizen or otherwise authorized to work in the U.S. - Employer will not sponsor visas for position. - Must be located in the same geographic location as the job or willing to relocate - Works and communicates well with other team members - Demonstrates strong analytical and MS Office skills - Possesses outstanding communication skills (verbal and written) with emphasis on correct spelling and grammar