Administrative Support Specialist

The role of the Administrative Support Specialist is to perform a variety of administrative and technical duties for the Small Business Center (SBC); prepare for seminars, budget updates and monthly reports; serve as liaison for SBC to faculty/staff, the community, Chamber of Commerce, other SBC Directors and outside resource agencies; update and maintain SBC N.C. Identity Management (NCID) database, calendar of events. Assist with oversight of CINErG and the Business & Industry Incubator as advised. - Provide professional customer service to clients/potential clients; independently respond to letters and general correspondence of a routine nature; prepare a variety of regular and confidential documents including general correspondence, agendas, reports, forms, certificates, contracts and memos; prepare copies of documents and distribute information. - Answer the telephone; respond to requests for information from the general public, students, faculty/staff; provide routine information and directions; schedule appointments with clients and convey messages; provide information on small business entrepreneurship. - Create marketing flyers and brochures for the SBC seminars with the appropriate logos, wording and registration information; upload and remove marketing material promptly; submit support tickets to the Marketing Department for upcoming SBC events for the college website; responsible for the upkeep and current activities/meetings posted on the marquee board for SBC. - Work as an integral member of the Workforce Development and Continuing Education team. - Coordinate special seminars, training sessions, and workshops; prepare information packets and develop marketing materials; submit instructors' service agreement to SBC Director; print rosters and sign-in sheets for SBC seminars and training events; collate and print other materials as instructed. - Set up SBC training rooms for scheduled seminars and events; collect and process class registration forms and class rosters, and represent SBC in the absence of the Director. - Sets up class files with registration forms, attendance sheets, in accordance with established criteria defined by the College and the North Carolina Community College System Requirements. Verifies all information for accuracy. Makes changes as needed. - Prepare requisitions and coordinate the pick-up and delivery of food items required for the Advisory Meetings, Success Team, Multi-Chamber Networking events and other events as requested by the SBC Director. - Fills in for the front desk occasionally as needed. - Participates in workshops, seminars, and other staff development activities. Serves on assigned special committees and projects. - Three years’ experience working in a professional office environment. - Microsoft Office Intermediate User - Must be physically able to operate a variety of automated office machines, able to lift, carry, push, and pull or otherwise move up to 30 pounds, and sit or stand for long periods. - North Carolina Community College System Continuing Education experience - Associate’s degree in a business-related field