Administrative Coordinator 2-EC

**\*\*This position is located in Baton Rouge, LA\*\*** **Office of Early Childhood Operations** **Job Focus Area** The Program Integrity and Compliance Unit establishes and maintains a comprehensive, standardized framework to prevent, detect, investigate, and resolve fraud, waste, abuse, and non-compliance across all state and federally funded programs, ensuring resources are managed responsibly, benefits are provided only to eligible recipients, and program objectives are achieved with integrity, accountability, and regulatory compliance. *We’re looking for an **Administrative Coordinator 2** to serve as the first point of contact at the agency, creating a welcoming environment for callers and providing administrative support that keeps our unit running smoothly.* The Administrative Coordinator 2 assists with the management of numerous administrative programs and functions for the unit, which include, but are not limited to: referral complaints, attendance records, record retention, printing, and compliance. The person in this position works closely with the **Program Integrity and Compliance Consultant** and manages the numerous reports required by state law, state programs, keeping the unit in compliance with all requirements. ***Applicants with the following experience are encouraged to apply:*** - Ability to manage multiple priorities in a deadline-driven environment - Excellent written and verbal communication skills **Candidates with the following skills and competencies are encouraged to apply:** - **Accepting Direction:** The ability to be open and willing to follow guidance or instructions. - **Following Policies and Procedures:** The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. - **Leveraging Technology:** The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness. - **Communicating Effectively:** The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. - **Displaying Professionalism:**The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others. One year of experience in administrative services. EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience. The official job specifications for this role, as defined by the State Civil Service, can be found [here](https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168050). In this role As an Administrative Coordinator 2, you will.: - Enter, update, and maintain referral claims, and assessment data within departmental systems, ensuring the accuracy and integrity of program records. - Manage complaints and inquiries by documenting information, coordinating responses, and communicating with program staff and stakeholders as needed. - Process mail returned by the United Postal Service. This includes documenting the type of mail and reason for the return in the system. - Make phone calls to providers and claimants to update or request information in the system or database. - Sort documents appropriately according to their designated locations. - Support and participate in various assigned projects, initiatives, and operational tasks as needed. - Assist with technical assistance and other functions as assigned. **Position-Specific Details:** **Appointment Type:** Probational, Promotional, or Job Appointment. The person hired for this position is expected to regularly report to the Baton Rouge office. **Current permanent classified state employees may be required to accept a probationary appointment, if selected.****Career Progression:** This position does not participate in a Career Progression Group.**Work Sc…