Administrative Assistant

**Job Description:** Administrative Assistant **Location: East Providence** **GENERAL SUMMARY OF DUTIES:** Responsible for performing a variety of duties specific to the appropriate scheduling of patient office visits for the Physician. Exceptional organizational skills and people skills are needed. **Principle duties and responsibilities:** - Ensure that all appropriate paperwork is completed prior to scheduling appointments. - Communicate all necessary information to patients regarding office appointments. - Answer and triage patient phone calls. - Process and complete Workers' Compensation medical affidavits. - Manage patient complaints and works to resolve issues to ensure patient satisfaction. - Ensure accuracy of patient registration and scheduling. - Responsible to obtain appropriate authorizations for procedures on the physician’s schedule. - Responsible for scrubbing the physician schedule 3 days in advance to confirm PCP referrals are in place. Additionally, responsible for obtaining referrals for existing patients. - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. - Review electronic faxes and incoming orders for the office and process requests as needed. - Responsible for office medical records management. - Update historical medical records to EMR system. - Assist with surgical scheduling, including but not limited to, answering patients’ preoperative and postoperative questions and help facilitate getting appropriate paperwork to surgical facilities. - Provides administrative coverage within the division when necessary. - Additional duties as assigned by the Manager to meet department needs. **Requirements:** - High school diploma or equivalent. - Administrative experience in a medical office preferred. - Administrative and organizational skills to coordinate patient-care activities. - Excellent telephone manner and the ability to communicate effectively with patients, co-workers, and other physician offices. - Excellent computer skills to accurately and efficiently assist in the running of a busy office, including email, scanning and word processing. - Organizational skills to triage patients appropriately for required testing, visits, surgeries and other encounters. - Knowledge of MS Office and EMR systems/Practice Management Systems. - Ability to maintain confidentiality. - Attention to detail. - Must be able to travel to all sites if/when necessary.