Administrative Assistant, Crisis & Urgent Care Services

**Scheduled Weekly Hours:** 16 **Schedule**: Saturday & Sunday 4pm-12am \*\*Anticipated Start Date: 7/27/2026\*\* **Pay Range Minimum:** $17.00 **Education We're Looking for:** High School Diploma (Required) **Certifications We're Looking For:** **Experience We're Looking For:** Clerical Experience | Not Required **Job Description Summary:** The primary responsibilities of the Administrative Assistant, Crisis & Urgent Care Services are to provide support and assistance to the Behavioral Health Division of Monarch. That involves performing technical and office tasks in support of the Director and other staff and working with the public to ensure response that meets service guidelines. **What You'll Do:** • Maintain and keep orderly and up-to-date files such as procedures, correspondence, program participants, finances, mailing lists, forms, agency directory, etc. • Complete reports, assessments, and paperwork as required or requested. • Ensure all records meet standards, regulations, policies and procedures. • Coordinate preparation, and/or typing, of programmatic material, reports, meeting minutes, mailings, and correspondence, etc. as required or requested. • Demonstrate knowledge of statutes, regulations and policies of governing areas in which job responsibilities are performed. • Perform a variety of routine clerical duties including but not limited to filing, copying, faxing, sorting mail, scanning and posting, etc. • Assist in front desk/medical records responsibilities: greet visitors, check people in and out, schedule appointments, pull charts, perform medical record filing, audit medical records. • Ensure professional and courteous communications via telephone, fax, face-to-face, correspondence and any other method of communication used with all people served, internal and external stakeholders. • Serve as support and act as informational liaison to employees, related professionals, visitors, and people served reporting the key issues to appropriate management staff. • Maintain trainings as required and requested. • Demonstrate knowledge of emergency procedures and assist in crisis situations. • Demonstrate knowledge of and comply with all agency policies and procedures. • Verify and update the information for people we serve. • Complete all other relevant responsibilities as assigned by the supervisor. • Driving and travel may be required. • Notary certification is required within the first year of hire. • Request new people we serve complete information forms, and enter information into electronic health record and other systems with accuracy. **Benefits:** We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process. # **Make a Difference in Someone’s Life!** At Monarch Healthcare, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. # **You Belong at Monarch Healthcare** You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive [benefits package](https://monarchnc.org/careers/benefits/) that supports full-time and part-time team members and their fami…