Administrative Assistant

### **About Us:** Do you enjoy connecting with people? Are you the kind of person who loves making someone’s day? Would you thrive in a positive, growth-focused environment where your work truly matters? If you said *yes*, you might be the perfect fit for our team! We’re **Berman Physical Therapy**, a rapidly growing clinic in Naples, FL that specializes in helping people move better so they can avoid surgery and pain pills! Our unique culture is built on passion, positivity, and purpose, and our team is the reason our patients keep coming back and telling their friends. Check us out at http://www.bermanpt.com to learn more. * * * ### **About This Role:** We’re looking for an enthusiastic, people-loving **Administrative Assistant** to help us create a *world-class client experience* from the very first phone call to the final follow-up. Your mission is simple but powerful: **help clients feel seen, supported, and excited to come back.** You’ll be the first impression for many clients and play a key role in keeping our schedule full, our clients happy, and our reputation growing. * * * ### **You’re a great fit if:** - You’re energized by talking to people and making genuine connections - You can confidently handle conversations around pricing and scheduling - You’re organized, proactive, and detail-oriented - You want to be part of a fun, mission-driven team that truly changes lives * * * ### **Core Responsibilities:** ✅ Create an exceptional front desk experience that feels more like a boutique concierge service than a traditional medical office ✅ Handle inbound calls, schedule appointments, and follow up with leads ✅ Communicate value clearly, overcome objections, and build rapport with new and returning clients ✅ Keep the schedule optimized for efficiency and client satisfaction ✅ Maintain clean records: check-ins, payments, reconciliations, voicemails, and emails ✅ Encourage reviews, testimonials, and word-of-mouth referrals through relationship-building ✅ Support marketing and client retention efforts with thoughtful touches and follow-through ✅ Anticipate client needs and exceed expectations whenever possible * * * ### **What We Value:** 💙 **Connect Emotionally** – Build real relationships, not robotic transactions 🌟 **Create a WOW Experience** – Go above and beyond for clients at every opportunity 🏠 **Create a Family Environment** – Make every person feel welcome, supported, and part of our community * * * ### **Compensation & Perks:** 💰 $20–$25/hour based on experience 🌴 10 days paid vacation in your first year 🎄 Optional paid week off between Christmas & New Year’s 📈 Growth opportunities within the company 🤝 A positive, family-like team culture that you’ll actually enjoy being part of * * * ### **Ready to Apply?** We’re looking for someone who wants more than just a job—you want to be part of something meaningful. Click **Apply Now** and tell us why you’d be a great fit. We can’t wait to meet you!