Administrative Assistant, Account Support (59701)

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. This position will play a crucial role in administratively supporting our External Operations department, which manages our service provider network. This individual will be responsible for generating and vetting leads, as wells as promoting AAA Northeast automotive opportunities. The ideal candidate will be self-motivated, pays attention to detail, and is comfortable and enthusiastic about making phone calls and engaging with people over the phone. **What you will do:** - Provide administrative support to Field Consultants and Management so they may achieve monthly and quarterly member satisfaction targets. - Independently uncover and qualify potential leads. - Conduct outbound calls to prospective businesses (tow & road service companies) to guide them through AAA program requirements and document all activity. - Support marketing campaigns and initiatives. - Participate in team meetings, training sessions and professional development. **Work Model:** Hybrid, full-time (3 days on-site in Providence RI, 2 days remote) **Schedule:** Monday through Friday, 8:30am to 5 pm (can be flexible) **Compensation:** $24.75 - $30.00 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. Annual bonuses are some of the additional forms of compensation offered. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits. Education - High School Diploma required - Bachelor's Degree in Business, Marketing, Communications or a related field. preferred Experience - 3-5+ years experience in administrative support or office management required. - 2+ years experience in customer service, telemarketing, or a similar role which involves outbound calling required AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.