Administration Officer

Looking for a role where your attention to detail can make a real impact? Join a well-established health fund organisation that genuinely values its people. With a supportive and welcoming team, a strong focus on employee wellbeing, and opportunities to learn and grow, you'll be part of a workplace where your contributions are recognised and your career can thrive. If you're an organised administrator who enjoys learning new systems, working in a collaborative environment and delivering accurate work, we'd love to hear from you. Benefits! 12-month ongoing contract with the opportunity to become permanent Hybrid working model after training (3 days WFH, 2 days in the Parramatta office) $37.58 per hour + super Comprehensive 4-week onsite training program Monday to Friday office hours - no weekend work! Modern office based in Parramatta Health and wellbeing initiatives that support work-life balance A fun and engaging workplace with an active social calendar, including team events, cook-off competitions and other activities throughout the year Your Next Role We're looking for an Administration officer to join the team in a varied role where no two days are exactly the same. You'll review member information, assess refund eligibility and process requests accurately, ensuring every case is handled with care and attention to detail. Working across multiple systems, you'll play an important role in keeping records up to date and supporting a high standard of service for members. While the role is predominantly administration-focused, you'll also assist members with occasional phone enquiries. If you enjoy structured work, take pride in accuracy and are adaptable to changing priorities, this could be the perfect opportunity. What You'll Do Reviewing member policies and information to identify discrepancies and required updates Processing remediation payments and ensuring financial outcomes are accurate Updating policy records and maintaining detailed documentation and audit trails Investigating payment discrepancies and resolving issues in line with procedures Using Microsoft Excel and internal systems to manage, analyse, and maintain accurate data Responding to member enquiries regarding policy changes, payments, and outcomes Working closely with Finance, Claims, and Member Services teams to deliver accurate outcomes Ensuring all work is completed within compliance requirements and quality standards What You'll Need Previous administration experience in a fast-paced environment Confidence using multiple computer systems and Microsoft Excel Excellent attention to detail and accuracy Strong organisational skills with the ability to prioritise competing tasks Excellent written communication skills Strong problem-solving and critical thinking abilities A proactive, adaptable approach and willingness to learn new systems The ability to work both independently and collaboratively within a team What's Next? If you're looking for an opportunity to join an organisation that values its people, invests in their development and offers genuine long-term career opportunities, we'd love to hear from you. Interviews are taking place next week, so apply now to be considered for this exciting opportunity!