Acute Order Coordinator - Long Term Care Pharmacy

ResidentRX Pharmacy Brighton, MI Acute Order Coordinator Full-Time, Mon-Fri, 10-6:30 Employee First Benefits: � Competitive compensation, including Medical (BCBS), Dental, Vision and an HSA � Continued Growth and Education from training, supportive leadership, and collaboration � Generous PTO/Holiday � Pet Insurance Employee First Culture - YOU BELONG, YOU MATTER! � What makes you different, makes us great � You are part of a team � Your unique experiences and perspectives inspire others � Peer Recognition Program with quarterly and annual prizes � A 1440 Culture - one that strives to use all 1440 minutes in each day to create the absolute best experiences with every person, in every interaction Acute Order Coordinator To serve as the pharmacy�s front-line coordinator for time-sensitive medication orders, ensuring acute and urgent prescriptions are identified early, reviewed promptly, and advanced through a defined process so that residents receive critical medications as quickly as possible. This role is central to ResidentRx�s proactive, pharmacy-driven model for medication access. Responsibilities Monitor incoming medication orders throughout the day to identify acute and time-sensitive prescriptions, including new admits, antibiotics, pain medications, insulins, and steroids. Initiate the acute order process immediately upon identifying a qualifying order, rather than allowing it to wait in the general queue. Review acute orders for clinical completeness, flagging missing information, potential interactions, or prior authorization requirements close to the time the order is received. Coordinate with prescribers, community staff, and pharmacists to verify orders, resolve issues, and obtain any required authorizations. Arrange backup fill and delivery logistics for acute medications, targeting same-day delivery to the community when clinically appropriate. Communicate proactively with community teams regarding order status, expected delivery timing, and any delays or issues that arise. Maintain accurate documentation of all acute order activity, including timestamps, actions taken, and outcomes, to support operational reporting and quality improvement. Track and escalate orders that encounter barriers such as stock-outs, prior authorization holds, or prescriber response delays, working to resolve them before end of day. Collaborate with the pharmacy team to distinguish between acute orders requiring immediate intervention and routine orders that follow the standard nightly UPS delivery process. Support the onboarding of new communities by helping establish acute order expectations and communication workflows. Participate in the Quality Management Program by reporting quality-related concerns through appropriate channels. Reporting events related to patient safety is mandatory. Perform all other duties as assigned by the Pharmacy Manager or operations leadership. Core Competencies Proactive Mindset � Anticipates problems before they escalate. Does not wait to be told something is urgent; identifies it, acts on it, and follows through. Clear Communication � Communicates directly and effectively with prescribers, community staff, and pharmacy team members. Keeps people informed without being asked. Problem Solving � Thinks through barriers quickly and works toward solutions. When a prior auth is needed, a medication is out of stock, or a prescriber is unresponsive, this person finds a path forward. Team Orientation � Works collaboratively across the pharmacy team, supports colleagues during high-volume periods, and contributes to a positive, reliable team environment. Urgency and Follow-Through � Operates with a sense of urgency appropriate to the clinical situation. Tracks open items and does not let things fall through the cracks. Adaptability � Adjusts to shifting priorities throughout the day as new orders come in and situations change. Comfortable working in a fast-paced environment where no two days look the same. Attent…