Accounts Receivable Sr. Analyst - Contract

## About Dynatron Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealership service departments. Our proprietary analytics, automation, and AI-powered workflows empower service leaders to improve profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating growth, expanding product innovation, and increasing market demand, we are scaling quickly, and strong receivables management is critical to supporting healthy cash flow and operational discipline. ## The Opportunity We’re seeking a driven Accounts Receivable Senior Analyst to own dunning, collections, and the recovery of aged and stuck cash across Dynatron’s receivables portfolio. This is a hands-on, high-impact role for someone who treats every aged dollar as a solvable problem and every customer conversation as a relationship to protect. Sitting at the intersection of billing accuracy, cash application, customer engagement, and financial operations, you will help design and run the collections cadence that keeps DSO low, cash flowing, and customer accounts clean. The ideal candidate brings deep order-to-cash knowledge, strong analytical skills, excellent customer-facing communication judgment, and the persistence to chase balances through resolution. You know how to prioritize the aging, identify root causes, partner cross-functionally, and turn tied-up receivables into collected revenue without damaging customer trust. This is not a passive AR support role. It is a core cash recovery and customer account ownership role for someone who loves the chase, the numbers, and the win of freeing cash. ## What You’ll Do ### Collections & Dunning Ownership - Own the end-to-end dunning and collections lifecycle across assigned customer accounts. - Drive a structured, escalating outreach cadence across email, phone, and portal channels to recover past-due and stuck balances. - Prioritize AR aging by cash-at-risk, account status, age of balance, and root cause. - Focus collection efforts on the highest-value, oldest, and most actionable balances to accelerate recovery and reduce DSO. - Maintain professional, firm, and customer-aware communication throughout the collections process. ### AR Aging, Account Reconciliation & Cash Recovery - Investigate and clear the root causes behind stuck cash, including unapplied and misapplied payments, short-pays, billing disputes, credit holds, and unattached or orphaned receivable entries. - Reconcile customer accounts and match payments to open invoices in NetSuite. - Ensure AR aging accurately reflects true collectible receivables. - Identify patterns in past-due balances and recommend corrective actions to prevent recurring issues. - Chase balances through resolution with urgency, discipline, and strong follow-through. ### Cross-Functional Dispute Resolution - Partner with Billing, Sales, Customer Success, and Cash Application to resolve disputes quickly and remove payment roadblocks. - Collaborate with internal stakeholders to clarify billing issues, customer concerns, payment timing, and account status. - Escalate high-risk or unresolved accounts appropriately, including reserve, legal, credit hold, or write-off consideration. - Help protect customer relationships while maintaining accountability for payment expectations. - Communicate clearly and proactively on account status, blockers, and next steps. ### Reporting, KPIs & AR Insights - Build, maintain, and report on collections KPIs, including DSO, aging bucket movement, cash collected versus target, and dispute resolution cycle time. - Analyze large AR aging datasets to identify trends, risk areas, and recovery opportunities. - Provide clear, actionable updates to Finance and Accounting leadership on collection performance. - Use reporting insights to improve prioritization, escalation, and cash recovery strategies. - Support ad hoc reporting and analysis related…