Accounts Receivable Specialist II

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description The Accounts Receivable Specialist II plays an integral part in the order to cash lifecycle for our customers. They are responsible for the accurate and timely collection of invoices from our US customers. With the customer at the forefront of what we do, the Accounts Receivable team work closely with Order Services, Sales & Customer Support delivering an exceptional customer experience. This role is a hybrid role working two-three days out of our Wisconsin Rapids, WI location. In this role as a Accounts Receivable Specialist II you will: • Proactively collect outstanding receivables from a global customer base, ensuring timely cash inflows and adherence to payment terms • Investigate, log, and resolve customer invoice disputes in collaboration with internal teams (Sales, Billing, Customer Support) • Maintain accurate and up-to-date customer account records, including payment status, disputes, and credit limits • Review and approve credit hold release requests for customer quotes/orders in line with company credit policies • Monitor customer credit exposure and manage credit holds, ensuring appropriate controls are in place • Release credit holds promptly upon receipt of payment or satisfactory resolution of outstanding issues • Raise and process credit memo requests where required, ensuring appropriate documentation and approvals are obtained • Reconcile customer accounts and resolve discrepancies to ensure ledger accuracy • Communicate effectively with customers to build strong relationships and facilitate timely resolution of payment or billing issues • Collaborate cross-functionally to improve billing accuracy and reduce recurring disputes • Support month-end close activities, including reporting on aged debt and escalation of high-risk accounts • Ensure compliance with internal controls, audit requirements, and company credit policies For this role as a Accounts Receivable Specialist II, you should have: • High school diploma or equivalent required • Excellent attention to detail • Ability to work in a fast-paced environment • Great team player & also able to work independently • Excellent verbal & written skills • Numerate and accurate • Proficient in Microsoft Office Preferred Qualifications • Bachelor’s degree in Accounting, Finance, or a related discipline, or equivalent practical experience preferred Additional Information All your information will be kept confidential according to EEO guidelines. #LI-Remote The below compensation range is based on national market data and may vary by experience and location. Salary Range $17.50 — $24.08 USD Benefits for eligible US employees include: World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth Health Savings and Flexible Spending Accounts 401(k) and Roth 401(k) with company match Paid Vacation and Sick Time Off 12 Paid Holidays Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program Tuition Reimbursement Life & Disability Insurance Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented indi…