Accounts Receivable Lead

Summary The Accounts Receivable Lead is responsible for the daily technical output and accuracy of the Cash Application team within the Shared Service Center. This role ensures operational stability by overseeing daily payment posting workflows, resolving complex financing and reconciliation issues, and serving as the primary lead for onboarding and training new team members. The Lead acts as a critical liaison between the SSC and field operations to ensure invoice batches are finalized and cash is applied accurately. Essential Functions & Responsibilities Onboarding, Training & Quality Assurance Technical Onboarding: Lead the functional training of new AR Specialists, ensuring they understand the cash application workflows, ERP systems (ServiceTitan/Sage Intacct), and SSC standards. Process Documentation: Maintain and update desktop procedures and training manuals to ensure consistent payment posting across all business units. Quality Review: Perform regular audits of team postings to ensure accurate, correct application of financing transactions, and adherence to internal controls. Operational Oversight & Field Coordination Workflow Management: Direct the daily distribution of work among AR Specialists to ensure all customer payments are processed within established Service Level Agreements (SLAs). Field Liaison: Serve as the primary point of contact for field personnel to finalize and batch invoice batches, ensuring revenue is ready for cash application. Complex Processing: Maintain hands-on responsibility for processing complex financing transactions and high-priority customer accounts. Exception Resolution: Act as the first point of escalation for unapplied cash, unidentified receipts, and complex reconciliation discrepancies. Financial Close & Compliance Month-End Support: Perform essential AR-related tasks in support of the monthly accounting close, ensuring all daily bank activity is cleared and reconciled. Bank-to-Book Reconciliation: Oversee the daily validation of batch totals against bank deposits, troubleshooting discrepancies between the bank and the ERP system. Compliance Oversight: Ensure the team adheres to fraud-prevention protocols and standardized AR policies to maintain the integrity of company assets. Requirements Experience: 5+ years of experience in high-volume accounts receivable/cash application, with a strong understanding of centralized Shared Service models. Leadership Skills: Proven experience in a "lead" or "senior" capacity, with a passion for mentoring staff and improving technical workflows. Technical Proficiency: Advanced knowledge of ERP systems (e.g., ServiceTitan, Sage Intacct) and Microsoft Excel (Pivot Tables, VLOOKUPs) for data reconciliation. Problem-Solving: Exceptional ability to research complex payment data and identify root causes of posting errors. Communication: Strong interpersonal skills for professional coordination with field operations and external financing partners. Education: Associate�s or Bachelor�s degree in Accounting, Finance, or a related field preferred. This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.