Accounts Receivable Collections Specialist

Our Material Handling Group is seeking a full-time Accounts Receivable Collections Specialist for our Kentwood, MI branch. The primary responsibilities of the position consist of, but are not limited to, splitting time between review of credit risk and collection of delinquent accounts. This person works closely with the Sales and Operations Departments to coordinate collection activities and will report to the Credit Manager. Regular responsibilities include: Review delinquent accounts and contact customers regarding overdue amounts. Review the risk associated with new and ongoing credit accounts Negotiate settlements with delinquent accounts Issue demand letters and escalate accounts for legal action or bad debt write-off Maintain clean reconciled customer account balances Creatively resolve any conflict between a sales oriented culture and a reasonable risk tolerance Collect for high activity accounts such as Fortune 100 companies Handle and manage incoming and outgoing phone calls, e-mail correspondence, and other communications Resolve invoicing, cash application, and sales tax concerns Process new customer credit applications and account setups Process manual bank deposits Incorporate Alta's Guiding Principles into daily activities Performs other duties as assigned Consistent, regular, and reliable attendance including being ready for work at the designated start time Qualifications: HS diploma or GED required; Associate's or Bachelor's degree preferred Experience in posting and balancing daily cash preferred Experience in a sales oriented dealership environment Working with a credit portfolio of $2M+ Computer Skills - Microsoft Excel, Word, and Outlook, E-Emphasys/Extend Language Skills - High: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills - Basic: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra. Reasoning Ability - Basic: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands/Work Environment: Physical/Sensory Functions: Regularly will use hands, talk/hear, sit, will reach with hands and arms; Occasionally will stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 50 pounds