Accounts Receivable Analyst

**Why you will love working at Maola®:** - Built on over a century of dedication, Maola is always looking ahead—investing in our people, strengthening our communities, and securing fresh, local dairy for the future. - Join a farmer-owned cooperative rooted in integrity, sustainability, and a passion for providing fresh, high-quality Maola dairy products. - We prioritize your well-being with competitive pay and a comprehensive benefits package, including Medical, Dental, Vision, 401(k) with employer match, Life Insurance, paid time off, and more—available within your first month. - Our employees are an integral part of who we are — what you do and what you think matters. **Starting Annual Salary Range: $59,800 - $63,000** SUMMARY The Accounts Receivable (AR) Analyst is responsible for managing customer accounts, monitoring outstanding balances, analyzing receivables, and ensuring timely collection of payments. This position supports cash flow objectives by maintaining accurate records, resolving billing discrepancies, and collaborating with internal departments and customers to improve collection performance and reduce delinquent accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES • Review customer accounts and accounts receivable aging reports to identify past-due balances and determine appropriate collection actions. • Contact customers via phone, email, and written correspondence regarding overdue invoices, payment status, and account concerns. • Investigate, analyze, and resolve billing discrepancies, short payments, deductions, chargebacks, and payment disputes. • Maintain detailed and accurate collection notes, customer communications, and account documentation. • Process and apply customer payments accurately and in a timely manner. • Reconcile customer accounts, prepare account statements, and resolve account variances. • Monitor payment trends and assess collection risks, escalating high-risk or non-responsive accounts as appropriate. • Collaborate with Sales, Customer Service, Pricing, and other cross-functional teams to resolve account issues and facilitate timely payment. • Prepare, monitor, and maintain accounts receivable aging reports, collection metrics, and other management reporting. • Assist with account reconciliations, month-end closing activities, and audit requests as required. • Ensure compliance with company credit and collection policies, accounting standards, and internal controls. • Identify opportunities to improve collection processes, reduce delinquency, and enhance cash flow performance. BASIC REQUIREMENTS • A bachelors degree in finance or related field. • At least 2 years of accounts payable experience. • At least 2 years of collections experience. • At least 2 years of experience working with the Microsoft Office Suite. • At least 1 year of experience with ERP Systems (SAP and AS400 Rams Ross) preferred. • At least 1 year of experience working within basic accounting principles and relevant laws/regulations related to accounts receivable. • At least 1 year of SAP and AS400 Rams Ross experience preferred. COMPETENCIES • Communication o Communicate clearly and effectively through multiple channels – oral, written, visual, and non-verbal – ensuring our messages are understood and delivered appropriately, whether in-person or digitally. • Accountability o Take responsibility for actions and anticipate challenges before they arise. o Solve problems both within and outside of departments, proactively addressing issues as they occur. • Customer Focused o Prioritize understanding and meeting both internal and external customer needs. o Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service. • Initiative o Proactive in identifying opportunities and addressing potential threats. o Act independently and decisively, rather than waiting for situations to demand action. • Problem-Solving o Possess the ability to identify and address complex iss…