Accounting Specialist

| ARIZONA DEPARTMENT OF ADMINISTRATION *Delivering results that matter by providing best in class support services.* | | --- | ### **Accounting Specialist** | **Job Location:** | | --- | #### Benefit Services Division (BSD) This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures Main Office Location: 100 N 15th Ave, Suite 301, Phoenix 85007 | **Posting Details:** | | --- | #### Salary: Up to $48,00 Annually / $23.07 Hourly #### Grade: 18 #### Open Until Business Needs Are Met (1st Review of Resumes 7/24/2026) | **Job Summary:** | | --- | The Arizona Department of Administration (ADOA), Benefit Services Division (BSD) is seeking a detail-oriented and analytical Accounting Specialist to join our team. Operating under the direct guidance of the Benefits Services Division Operations Manager, you will play a critical role in maintaining the integrity of state benefits financial transactions and delivering exceptional resolution support to our members. In this role, you will serve as the primary point of contact for resolving member inquiries regarding outstanding balances and amounts due to the State of Arizona resulting from benefits transactions. This includes managing and resolving demands for payment through both written and verbal communications. To succeed, you must possess a strong foundation in accounting principles and procedures as they relate to state benefit plans. You will regularly apply your knowledge of state statutes, rules, policies, federal laws concerning employer-provided benefits, and the State of Arizona Accounting Manual (SAAM) contractual provisions regarding member premiums. Beyond member support, you will act as a key problem-solver by identifying and resolving accounts receivable issues generated within the AZ360 system. You will proactively pinpoint member account discrepancies arising from errors at any level of the process, ensuring all data remains accurate and compliant. Finally, you will keep meticulous records of your progress, tracking and documenting all resolutions and workflows within both the AZ360 system and ServiceNow. *The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.* | **Job Duties:** | | --- | - Member Inquiry & Debt Resolution: Researching complex member inquiries received via ServiceNow tickets, emails, and phone calls to clearly explain outstanding benefit premium debts, clarifying the specific state and federal business rules that resulted in those balances. - Accounts Receivable & Collections Management: Reviewing and monitoring aging accounts receivable reports to track unpaid member benefit debts, performing proactive collection activities by contacting members directly to secure overdue payments. - Documentation & Escalation: Preparing comprehensive, accurate documentation for outstanding accounts to facilitate further resolution and legal collection efforts by the internal accounting office and the Attorney General’s Office. - Eligibility & Premium Auditing: Utilizing multiple state computer systems to verify insurance coverage eligibility, reviewing and calculating complex benefit premium transactions, and applying standard accounting principles to recalculate and correct billing discrepancies. - Systems & Partner Collaboration: Troubleshooting and resolving billing and accounting issues using the AZ360 system alongside external resources and state partners, including ASRS, PSPRS, CORP, ASU, UofA, and NAU. - Training & Outreach: Providing training, instruction, and guidance to support staff and…