Account Supervisor (Consumer PR)

Praytell is a creative communications agency made up of strategic minds, spirited hearts and people with a strong instinctive recoil from anything remotely boring. We create culture-driven, integrated work that earns attention, sparks conversation and makes people… well, give a shit. But more than that, we’re a team of curious builders, thoughtful challengers and collaborative problem-solvers who believe the best work starts with a simple question: what if we? What if we pushed the idea further? Solved the problem differently? Built something better? Our work moves fast, evolves constantly and rarely fits neatly inside a box - which is exactly how we like it. The people who thrive here ask questions, chase ideas, spot opportunities and care enough to go beyond the brief. They don’t wait for a perfect roadmap or a tap on the shoulder - they’re energized by figuring things out, making things better and helping shape what comes next. We hold ourselves to a high bar, but we’re not pretending to be a perfect agency filled with perfect people doing perfect work 100% of the time. We’re humans. Sometimes the work runs late. Sometimes the process is still being built. Sometimes there isn’t a policy, playbook or perfect answer for every little thing. What we do have is a genuine commitment to getting better - evolving how we work, support our people and build the kind of agency we want to be, together. So that’s our promise to you. If curiosity drives you, ownership excites you and “what if we?” feels more like a life mantra than a question - we’d love to hear from you. ### **The Opportunity** As an Account Supervisor, you will: - Client Service - Start with ‘Yes’: Provide strategic recommendations grounded in optimism and actionable next steps. - Spidey Senses in Tune: Proactively identify and address challenges before they escalate. - No Ego, No B.S.: Lead with a collaborative and solutions-first mindset, avoiding unnecessary complexity or ego-driven decisions. - Trust & Transparency: Establish strong client relationships by maintaining open, honest communication and clear expectations. - Sense of Humor & Short Memory: build on previous experiences to better manage stress and maintain focus on solutions after setbacks. - Spirit of Partnership: Develop client relationships through thoughtful communication and understanding their goals and challenges. - Account & Team Management Support - Brand & Business Expertise: Lead the development and execution of integrated PR, influencer, and social media strategies, aligning with client objectives. - Time & Budget Tracking: Manage larger workstreams and overall campaign timelines and budgets, ensuring deliverables stay on track and meet quality standards. - Workflow Management: Manage day-to-day operations across teams, resolving challenges and ensuring alignment across PR, influencer, and social teams. - Staffing: Identify resource needs and flag to leadership to ensure the right team members are assigned to meet project goals. - Employee Development: Provide guidance and feedback to junior and mid-level staff, fostering growth and accountability. - Effective Communication - Client Communication (Emails/Status Calls): Build strong client relationships through proactive and effective communication, managing both routine updates and complex discussions. - Written Materials: Review and refine written materials created by junior team members to ensure accuracy, clarity, and professionalism. - Deck Development: Develop and deliver decks for campaign proposals and performance reports/recaps, ensuring clarity and impact. - Presentation Skills: Present confidently in client and internal meetings, adapting tone and messaging to suit the audience. - Strategic Planning - Channel Audits (Earned, Social, Influencer): Manage channel audits, ensuring actionable insights are clearly communicated to clients. - Target Audience Analysis (Earned, Social, Influencer): Conduct deep dives into audience behavior, al…