Account Specialist

What You'll Do: IMA is seeking an Account Specialist to join our HPIEx Real Estate team! This person is responsible for day-to-day tasks within the team, including but not limited to providing support to the Account Manager & Account Executive for client requests within a book of business, primarily Middle Market and Large Market accounts. This role is eligible for remote work. Provides support to the Account Manager & Account Executive on large and complex client accounts. Responsible for tasks related to invoicing, accounting, endorsement processing, certificate issuance and audit reconciliation at the direction from Account Manager and/or Account Executive. Utilizes the Agency Management System (EPIC) to keep detailed information on accounts, including but not limited to: Reviewing and processing of certificates of insurance requests Providing direction to the Real Estate Accounting Invoicing team, surplus lines taxes and fees calculations Policy processing Any client specific instructions for customized auto ID cards, billing requests, financing of premiums, etc. Resolving premium discrepancy issues, and audits on expired and/or non-renewed policies. Ability to problem-solve and suggest proactive solutions to Account Manager and Account Executive. Provide timely responses on client matters, including internal clients (team, other departments, etc.) to ensure service needs are met. Ability to work independently, lead special project assignments and/or support as needed in special client projects. Temporarily back up Account Manager as needed. Clients should not feel a gap in service knowledge. Active P&C license preferred, and industry experience required. The anticipated posting timeline for this opportunity is 8/05/2026-9/05/2026. Salary Range $50,000 — $60,000 USD If this role is hired in Los Angeles County, CA the following applies: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prior Criminal history will only be considered after a conditional job offer is made and accepted. Applicants will have the opportunity to explain the circumstances surrounding any convictions, provide mitigating evidence, or challenge the accuracy of the background report. Salary Range $50,000 — $60,000 USD Compensation & Benefits Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend , Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities. *These benefits do not apply to internship roles. Why Join IMA? We’ve built a reputation for putting our associates first What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing. We work in teams. We sell in teams. We win and prosper as a team We provide support systems and resource…