Account Manager, Workforce Identity- West (CA- Bay Area)

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here . The Opportunity The way organizations hire, onboard, and authenticate employees is under attack. AI-generated deepfakes, synthetic identities, nation-state actors, and sophisticated social engineering campaigns are infiltrating workplaces at an unprecedented scale. More than 300 companies have reported hiring DPRK actors. Employment fraud has grown 5x in the last five years. Gartner predicts that by 2028, 25% of all job candidates will be fake. Employers tell us we’re already past that point. At ID.me, we’re the frontline defense. We have spent five years pioneering this space and building the Employee Lifecycle vision. Today we support over 900 employers and are integrated into leading employment platforms. We are becoming the persistent identity layer that connects hiring, onboarding, and workforce access end-to-end. This role exists to protect and grow that footprint along two fronts. The first is our direct enterprise customers; the second is our platform ecosystem. You will help work across both of these areas to grow business and extend the identity infrastructure for the employee lifecycle. This is high-trust, high-impact work at the intersection of security, identity, and enterprise technology. If you’re energized by complex accounts and partnerships, motivated by protecting people, and ready to bring your best to a category-defining company, we want to hear from you. Role Overview The Account Manager (AM) is a senior-level, quota-carrying role responsible for the health, retention, and aggressive expansion of our most critical Employee Lifecycle relationships — both direct enterprise customers and platform partners. Your mandate runs along two equally important tracks. On the direct side, you ensure strong net retention through relationship management and drive year-over-year growth by expanding customers across the employee lifecycle. On the partner side, you own and grow our platform relationships — enabling partners, co-selling into their base, and helping scale our joint solutions. Success in this role means both your direct accounts and your partners are growing because of you. Key Responsibilities Direct Account Growth & Retention Quota Attainment: Carry and exceed a formal quota composed of renewal revenue…