Account Manager

About Clix Since 2011, Clix has built a reputation on performance-driven digital marketing for clients across dozens of industries. We keep our clients' strategies ahead of the curve so they stay competitive and achieve the business and marketing objectives that matter most. Our Account Managers are a critical part of how that happens. About the Role The Account Manager at Clix is an intelligent digital marketing consultant and relationship owner. The best people in this role are knowledgeable problem-solvers with a charismatic, proactive approach to client engagement. They stay ahead of their accounts, build relationships that genuinely stick, and treat proactive outreach as the job, not an afterthought. You are the client's primary advocate and the internal driver of account health, satisfaction, and growth. This role is focused on retention, client health, and steady growth in client value. Success is measured by client satisfaction, retention rates, NPS, and the incremental growth of each account under your management. Core Responsibilities - Own the client relationship across your entire portfolio. Be the point of contact clients trust, reach out proactively before issues surface, and make sure they consistently feel informed, supported, and valued. - Lead recurring client meetings with a prepared agenda, meaningful updates, and clear next steps. Follow through on every commitment. - Stay on top of account health across your portfolio. Know which accounts are growing, which are stable, and which need attention, and act accordingly. - Coordinate with internal SEO, PPC, creative, and development teams to ensure accurate execution of planned work and clear communication of results. - Translate performance data into clear, client-ready insights that connect marketing activity to business outcomes. - Identify opportunities for expanded services when supported by client needs and data. Partner with business development on the right opportunities for clients. - Collect and act on client feedback, including NPS. Use it to strengthen relationships and keep internal teams informed. - Apply AI and productivity tools to improve the quality and efficiency of your communications, reporting, and client preparation. - Flag risks early and work collaboratively with your team to get ahead of them. - Maintain accurate account documentation and ensure all services remain aligned with statements of work. - Invest in your own professional development, particularly in digital marketing, AI, and emerging technologies that are reshaping how we serve clients and operate as a team. Ideal Education and Experience - Bachelor's degree in marketing, business, communications, or a related field. Equivalent experience considered. - 3 to 5 years of direct client-facing account management experience in a digital marketing environment (SEO, PPC, paid social, or website projects), with a demonstrated track record of retention and growth. - A proven ability to build and maintain strong client relationships through proactive outreach, genuine curiosity about your clients' businesses, and consistent follow-through. - Strong organizational skills with the ability to manage multiple accounts and competing priorities without dropping the ball. - A confident, personable communicator who can simplify complex topics, read the room, and handle difficult conversations with clarity and composure. - Active user of AI tools to improve output quality and efficiency. Not just familiar with them. - Basic business acumen with the ability to connect marketing performance to client objectives and business outcomes. Strong Preference Industry: Candidates with experience as an agency account manager as well as managing digital marketing client relationships across service-based B2B businesses (i.e., professional services, home services, manufacturing, etc.). Location: We operate remote-first but place a high value on in-person connection, both internally and with clients. Strong…