Account Manager Support - DACH

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem http://www.perk.com/shadow-work-report. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com http://www.perk.com to learn more. ABOUT THE ROLE At Perk, our customers' happiness is at the heart of our success. As an Account Manager Support DACH, you'll be pivotal in ensuring our customers in the DACH region feel supported, valued, and wowed by our service across both our Travel and Spend products. This role is a perfect fit for a proactive problem-solver with a knack for building trust, who's excited by the challenge of increasing both customer satisfaction and account growth. WHAT YOU WILL DO - Manage a large portfolio of Longtail customers across our Travel and Spend products by expertly handling a high volume of inbound messages. This is a rather reactive role where your ability to solve problems quickly and effectively will be key. - Act as Perk's biggest advocate within your clients and your clients' biggest advocate within Perk. You'll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features across both Travel and Spend. - Identify common problems across the accounts and develop efficient processes to manage a large inbound message flow. You'll be instrumental in ensuring repeated issues are not happening. - Gain a deep understanding of Perk's Travel and Spend products to fully appreciate each stage of the customer journey and support customers using either or both solutions. - Unlock hidden potential and grow partnerships by identifying opportunities for growth within your portfolio of accounts, including cross-sell between Travel and Spend. WHAT YOU NEED - Native or advanced level of German and fluent English. - Interest in the Travel industry and/or SaaS products. - A self-starter who thrives in a fast-paced, high-volume environment. - Customer-focused with a passion for problem-solving. - A Team Player, keen to collaborate with cross-functional departments to resolve issues and improve processes. - Eager to create efficiencies and open to incorporating AI and other tech to streamline your work. - Basic commercial acumen to identify growth opportunities, including cross-product potential. - Last, but not the least - we are looking for motivation and hunger to learn! OUR BENEFITS - Receive competitive compensation and equity ownership in Perk - Rest and recharge with our generous allocation of vacation days plus public holidays - Take control of your physical health with your choice of private healthcare or a gym allowance - Know that your loved ones are protected financially through your Life Insurance if the worst were to happen - Join our unforgettable Perk events, in…