Account Manager - SRC Logistics, Inc.

**Account Manager** **Location:** Springfield, MO **Travel:** Up to 15% **Build Relationships. Solve Problems. Drive Customer Success.** We're looking for a customer-focused **Account Manager** who enjoys building strong partnerships, solving problems, and helping customers succeed. In this role, you'll become the trusted advisor for a portfolio of key accounts, ensuring exceptional service while identifying opportunities to grow long-term business relationships. If you thrive in a fast-paced environment, enjoy collaborating across departments, and take pride in delivering outstanding customer experiences, we'd love to meet you. **What You'll Do** As an Account Manager, you'll serve as the primary point of contact for assigned customers and work closely with internal teams to ensure their programs run smoothly. Your responsibilities will include: - Develop and maintain strong customer relationships built on trust and responsiveness. - Lead regular customer meetings through phone, video, and in-person visits. - Resolve customer issues through effective problem-solving and root cause analysis. - Identify opportunities to expand customer programs and strengthen partnerships. - Coordinate new product launches and support ongoing program growth. - Prepare and present key performance metrics, inventory reports, and operational updates. - Review and approve monthly customer billing. - Collaborate with Operations, IT, Sales, and other internal teams to improve processes and enhance customer experience. - Provide customer and dealer training when needed. - Support annual forecasting and planning activities for assigned accounts. **What We're Looking For** We're seeking someone who enjoys working with people just as much as working with data. Preferred qualifications include: - Associate degree in Business, Communications, Logistics, or a related field. - 2–5 years of experience in account management, customer success, sales, or a related customer-facing role. - Experience in manufacturing, logistics, supply chain, or software-based environments is a plus. - Strong communication and presentation skills. - Excellent analytical and problem-solving abilities. - Highly organized with strong attention to detail. - Comfortable using Microsoft Office, especially Excel, Word, PowerPoint, and Outlook. - Ability to manage multiple priorities while maintaining exceptional customer service. **Why You'll Enjoy This Role** This position offers the opportunity to make a direct impact on customer success while working with a collaborative team that values continuous improvement, innovation, and strong relationships. You'll have the autonomy to manage your accounts, work cross-functionally with multiple departments, and play an important role in helping customers grow their business. If you're someone who enjoys building lasting relationships, finding solutions, and making a meaningful difference for customers every day, we'd love to hear from you.