Account Manager

**About SOVRA** **SOVRA** is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve. What makes **SOVRA** unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact in the market. At **SOVRA**, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We’re a growing, mission-driven company where smart, curious people come together to build technology that serves the public good. Learn more at [**sovra.com**](http://sovra.com). **About the job** You’ll support our NY and NJ state and county procurement programs (NJ Start, EPC, and OGS), acting as one part customer success and one part brand ambassador. Using your network, you’ll build relationships with local governments and suppliers, enabling and educating them through community events and hosted webinars. This role is ideal for someone with experience in government or public procurement, as a large part of your work is leveraging relationships to expand program adoption. Candidates should be prepared to travel between 50-60% of their time. **What will your main responsibilities look like?** In this role, you will: - A. Own local government outreach by attending community events, hosting webinars, sending emails, and building brand awareness. - B. Support program strategy by gathering information on program expansion blockers, doing gap analysis, and sharing your findings internally to our broader Program team. - C. Provide baseline training and program education to local governments on how to use our technology and the process of participating in our programs. **What will success look like?** - At 3 months you will… have fully onboarded and be participating in your first community events. - At 6 months you will… be assigned to a specific program (or two) that you’ll continue to own moving forward. - At 12+ months you will… have successfully converted ## new program participants, leveraging existing and new relationships. **What elements of your professional background will be necessary and useful in this role?** - Experience in Account Management, Customer Success, Customer Support, or another customer-oriented role that has an educational aspect to the job. - Understanding of or direct experience in government or public procurement. - A real people person – you love meeting new people and building relationships over time. - Comfort working remotely, autonomously, and with a collaborative approach. - Knowledge of SOVRA technology is a plus! - **Required: Authorized to work in the US—unfortunately we are not able to sponsor work visas or transfers at this time.** - **Required: Must be physically located in one of the following states: MA, NJ, NY, or PA** Thank you for your interest in **SOVRA**. However, only selected candidates will be contacted. At **SOVRA**, we are committed to fostering an inclusive and equitable workplace. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We provide a work environment free from discrimination and harassment. In addition, we are committed to ensuring pay equity ac…