Account Manager, Small-Market

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.co m so our team members can review. About NetDocuments At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge. Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls. Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms. That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including: Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies Five-time Top Workplace USA winner Five-time Salt Lake Tribune Top Workplace Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you. What You’ll Do NetDocuments is seeking an Account Manager who is responsible for developing and managing existing customer accounts while building relationships to find solutions to customer needs for our SaaS company. The Account Manager will report to the Sales Manager. The ideal candidate will have experience with all aspects of the customer relationship process. You will: Proactively manage and grow a large book of existing customer accounts, with a focus on driving expansion revenue Generate your own pipeline through outbound activity (calls, emails, and direct account engagement) without reliance on BDR support Run discovery conversations with customers to uncover business needs and identify upsell/cross-sell opportunities Own the full sales cycle within your accounts, from initial outreach through close Maintain consistent activity and pipeline management within Salesforce What You’ll Need to be Successful Experience managing and growing existing accounts, not just maintaining relationships Demonstrated ability to generate pipeline through outbound efforts Comfort with high activity levels (calls, meetings, follow-ups) Strong discovery and qualification skills What Will Make You Stand Out Proven track record of expanding revenue within a book of business Experience selling into legal or professional services firms History of self-sourcing opportunities and running independent discovery Consistent use of CRM and sales tools to manage pipeline and activity What You’ll Love About NetDocuments The People! 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediat…