Account Manager

We are seeking an Account Manager based in Los Angeles to support a portfolio of Broadway, touring, and arts & culture clients across the West Coast. This role will serve as the day-to-day client lead for a dedicated group of theatre and live entertainment accounts, working closely with an East Coast-based Account Director who will provide senior strategic oversight. You will help keep client work moving smoothly, ensure campaigns are coordinated across internal teams, and translate performance into clear, action-focused reporting and recommendations. This is a great opportunity for someone who thrives at the intersection of client service, digital marketing, theatre, and live entertainment; and who is excited to help shape SINE Digital’s growing West Coast presence. **RESPONSIBILITIES** Client Leadership & Communication - Serve as the primary day-to-day point of contact for a portfolio of approximately eight theatre, touring, and arts & culture accounts. - Build strong, responsive relationships with clients across West Coast markets. - Lead day-to-day communication, status updates, scheduling, meeting follow-ups, and issue resolution. - Lead client calls and planning meetings alongside the Account Director, who will provide strategic support. - Translate client needs into clear internal briefs, actions, timelines, and priorities. - Proactively surface opportunities, risks, and recommendations to clients and internal teams. Campaign & Cross-Functional Delivery - Liaise between clients and SINE’s Media, Data & Insights, SEO, Tech, and Account teams to ensure alignment and timely execution. - Partner closely with the Los Angeles-based Media Planner supporting the same regional client portfolio. - Coordinate campaign timelines, deliverables, dependencies, asset needs, approvals, and handoffs. - Help ensure campaigns are launched accurately, optimized responsibly, and communicated clearly. - Support smoother workflows across clients operating in Pacific and Central time zones. Reporting & Insights - Draft weekly and campaign-specific performance reports in partnership with Media and Data & Insights teams. - Use SINE’s custom reporting app and bespoke Looker Studio dashboards where needed. - Pull, review, and validate campaign data across platforms and dashboards, including Google Ads, Meta, TikTok, DV360, and Google Analytics. - QA reporting for anomalies, pacing deviations, tracking issues, spend discrepancies, creative flags, and data inconsistencies. - Translate campaign performance into clear, concise, client-friendly insights. - Help clients understand what happened, why it happened, and what should happen next. Budget, Pacing & Performance Support - Support media teams in maintaining visibility into budget pacing, spend forecasts, and campaign performance. - Help flag discrepancies or pacing concerns early so they can be addressed quickly. - Maintain client-facing clarity around spend versus plan, campaign progress, and optimization priorities. - Support action-focused recommendations tied to ticket sales, CPA, ROAS, engagement, and other key performance indicators. Strategy & Account Support - Work closely with the Account Director in drafting briefs, campaign plans, audience recommendations, meeting agendas, and strategic POVs. - Contribute to strategic recommendations across campaign planning, audience development, creative testing, reporting, and optimization. - Maintain client documentation, meeting notes, account trackers, onboarding materials, and asset logs. - Manage onboarding for new accounts, new campaigns, and expanded scopes. - Bring an understanding of Broadway tours, theatre marketing, and live entertainment audience behavior into day-to-day client work. Quality, Process & Operations - Ensure adherence to internal processes, checklists, QA protocols, and reporting standards. - Maintain and improve documentation, workflows, templates, and account delivery materials. - Help identify process improvements that ma…