Account Manager

**About Sales Gravy** Sales Gravy is one of the fastest-growing privately held companies in America. Our mission is simple: We help sales organizations, leaders, and professionals win. Through our proven training and enablement systems, we give our clients a decisive competitive edge. If you are passionate about customer engagement, lifelong learning, and growth, you’ll fit right in! **About the Role** You will manage the entire customer journey from onboarding new accounts and registering learners to driving renewals and uncovering new sales opportunities. Combining your relationship building strengths with a sales driven mindset, you will deliver top notch service and help our clients maximize their return on investment. **What You’ll Do**: - **Nurture & Renew**: Manage a large portfolio of team accounts, building strong relationships with decision-makers to ensure high satisfaction and consistent contract renewals. - **Onboard & Guide**: Lead the onboarding process for new accounts, set up client folders, verify initial payments, and enroll learners seamlessly. - **Engage & Analyze**: Conduct monthly and quarterly reviews with clients, monitoring their platform usage and learner engagement through tracking and reporting. - **Consult & Demonstrate**: Guide clients through our learning catalog, design custom learning plans for Team Hubs, and run engaging platform demonstrations for existing and prospective accounts. - **Expand Sales**: Actively prospect and interact with customers via phone, video, email, and chat to cross-sell and expand Sales Gravy’s core services and e-learning offerings in conjunction with the sales and training teams. - **Support & Collaborate**: Partner with our account executives and consultants to move opportunities forward, while providing friendly customer support across chat, email, and phone channels. **What You’ll Bring**: - Experience: 3+ years of successful account management experience. - Sales Savvy: A strong sales or account management background with proven presentation, negotiation, and closing skills. - Tech-Minded: Proficiency with CRM software (like HubSpot) and modern communication platforms. - Communication Skills: Exceptional oral and written skills—you can converse easily and with poise across phone, video, email, and online chat. - Mindset: High self-discipline to work effectively in a fast-paced environment, openness to feedback, and a proactive problem-solving attitude. **What We Offer:** - This position is eligible for commission on completed sales and bonus opportunities - Medical, Dental, Vision benefits - 401(k) with employer match. - 3 weeks of annual PTO + Paid Holidays