Account Manager

The Company RightShip is the maritime industry's leading safety and risk intelligence platform. We exist to advance the vision of a Zero Harm maritime industry by enabling better safety decisions across the ecosystem. By combining trusted standards, AI-native technology, rich maritime data and industry expertise, RightShip transforms complex safety and operational risk into intelligence our customers can act on with confidence. More than 1,000 organisations worldwide rely on RightShip to strengthen safety, improve resilience, simplify compliance and raise standards across global shipping. As RightShip evolves into a scalable intelligence platform, we continue to connect the global supply chain around a shared ambition: safer people, safer vessels and a safer, more sustainable industry. To find out more visit RightShip.com. What we offer We offer a place where you know you are contributing to an organization who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices. We offer generous rewards. Our base salary is competitive, we support employee wellbeing and provide our employees with a Healthy Living Allowance and our annual incentive scheme is awesome. We have some great talent who are happy to share their experience and skills to help you on your way and we are committed to professional development to make sure your career keeps growing while you’re working with us. What makes RightShip a great place to work at: RightShip is an equal opportunity employer, and we champion diversity. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At RightShip we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. We want to add team members who not only value RightShip standards and workplace culture, but also bring an aspect of diversity that positively contributes to our work environment. If you are excited about this role, or about our company in general, we would love to hear from you! About the role Reporting to Head of Commercial, the role drives sustainable revenue growth, strengthens executive-level customer relationships, and advances RightShip’s market position as the provider of choice for maritime risk and safety solutions. Operating with a high degree of autonomy, the role contributes to regional commercial objectives, identifies new growth opportunities, and ensures delivery of measurable value to customers. Major Responsibilities Strategic Account Management • Develop and execute multi-year strategic account plans aligned with RightShip’s Commercial growth strategy. • Manage a portfolio of high-value charterers, shipowners, ship managers and/or ports & terminals customers. • Conduct structured engagement with customers through regular business reviews to evaluate performance, identify new opportunities and reinforce long-term partnerships • Actively gather customer insights and product feedback during account interactions and provide structured feedback to internal teams to support continuous improvement of RightShip solutions. • Forecast revenue, renewals, pipeline and growth opportunities within assigned portfolio. Revenue Growth & Business Development • Drive revenue expansion through upsell, cross-sell and new solution adoption. • Identify emerging commercial opportunities aligned with maritime safety, decarbonisation and ESG trends. • Maintain clear accountability for both revenue growth and cus…