Account Manager (Renewal Sales)

**ABOUT OUR REVENUE TEAM** Our "Revenue" team has two sub-teams: 1. **Sales** (new business sales) - They bring Albert to new school customers and find opportunities for customer expansions. They are measured by how much new business they win in a year. 2. **Account Management** (renewal sales) - They work with school administrators to renew customer contracts, plan implementations, and drive expanded vision for partner organizations. They are measured by annual customer retention. These sub-teams work closely together to provide an exceptional experience for school and district accounts and to help grow our business. **THE ROLE** As an Account Manager, you will be at the center of our implementations in schools and districts across the country. Your ability to work with school administrators to implement Albert and retain their business year-over-year will play a critical role in the company’s success. You will: ● **Manage contract renewals.** You will guide schools through their annual renewal process, growing the Albert implementation over time while ensuring the chosen implementations align with schools’ best interests. ● **Build high-stakes relationships.** Build long-term relationships with school administrators based on trust and expand stakeholder networks. ● **Develop tailored implementation plans.** Work with school administrators to understand their instructional goals, technology ecosystem, and expectations. Work with them to drive high levels of buy-in and product adoption with teachers. ● **Monitor implementations.** Develop reporting structures and insights to help educators and school administrators quantify implementation success; use this data to support implementation success and recommend interventions. ● **Plan and develop instructional support.** Work with administrators to plan teacher training, develop instructional plans, and support technology change management with each school.**** ● **Develop internal metrics.** Help various stakeholders within our organization understand how our school implementations are going by curating feedback and data-driven insights. ● **Support internal product development.** Bring customer feedback and instructional research to bear on the development, design, and launch of product enhancements. **Travel & Flexibility** This role requires a flexible approach to travel to support our partners and company initiatives. ● **Frequency:** Variable; ranging from zero to several trips per school year. ● **Activities:** Travel may include exhibiting at conferences, supporting on-site training (OPD), or assisting other teams at major events when extra hands are needed. **WHY ALBERT?** Albert is so much more than just a job. You will do great work here, supported by incredibly talented, passionate, and kind colleagues. You'll look forward to waking up every day to help us bring better learning experiences to students worldwide. We carefully maintain our culture of openness, respectful debate, calculated risk-taking, and first-principles thinking. You'll also form lifelong friendships, collaborate with incredible managers, have a ton of fun, and pick up skills and experience that will last you a lifetime. **BENEFITS AND COMPENSATION** ● **Competitive salary.** We observe the same pay bands, regardless of where you live. For this role, our starting salary is $70,000 - $80,000, based on experience. ● **Health, dental, and vision insurance.** We offer a range of options, including the best Cigna PPO plan available. The company contributes 100% of our great base health plan (employees pay the difference for more expensive plans) and 85% for vision and dental. ● **Flexible Spending Account and Dependent FSA.** Set aside pre-tax dollars for eligible medical expenses and the costs of caring for dependents. ● **One Medical.** We cover enrollment in One Medical to provide all employees with convenient access to primary care. ● **Paid parental leave.** Parents are eligible for up to twelve (12…