Account Manager, Provider Relations (PA)

**Provider Relations Account Manager-Sylvan Health** **Integrating Nutrition & Lifestyle Interventions into Primary & Specialty Care** **Company Overview** Sylvan Health is a venture-backed healthcare innovator, transforming care delivery by seamlessly integrating nutrition and lifestyle interventions into primary and specialty care practices. Our unique care model combines clinical expertise with cutting-edge technology, empowering providers to deliver impactful, evidence-based nutrition and lifestyle services that drive better patient outcomes and enhance practice profitability. As we rapidly scale, we're looking for a dynamic, results-oriented Provider RelationsAccount Manager to support our customers at Sylvan Health. **Position Overview** The Provider Relations Account Manager will own the relationships with Sylvan Health’s provider partners, serving as the primary point of contact to ensure long-term partnership success and satisfaction. This role is responsible for building trusted relationships with providers and administrative staff, supporting day-to-day needs, and driving engagement through proactive communication, education, and on-site presence. The Provider Relations Account Manager will play a critical role in helping providers successfully participate in Sylvan Health’s services while acting as a trusted advisor and advocate for partner needs internally. This is a field-forward role requiring regional traveling 80% a week to conduct onsite meetings, increase provider and patient adoption, and represent Sylvan directly. This role requires travel driving between clinic sites within the assigned market region (Pennsylvania and Maryland). **Key Responsibilities** · Serve as the primary relationship owner for assigned provider partners, acting as the main point of contact for all account-related needs · Establish and maintain strong relationships with providers and their office staff through consistent communication and in-person engagement · Own provider communications, ensuring timely responses, clear follow-up, and proactive outreach · Deliver provider and staff education, including training sessions and ongoing support to drive engagement and adoption · Identify provider needs, challenges, and opportunities, collaborating with internal teams to develop solutions that support partner success · Monitor account health and engagement, escalating risks and contributing to action plans to improve outcomes · Maintain accurate documentation of provider interactions, feedback, and activities · Act as a trusted advisor and advocate for providers, ensuring their feedback informs internal priorities and improvements · Collaborate with internal clinical and product/ops teams, sharing feedback on a regular basis, both clinically, operationally, and economically · Problem Solving workflow challenges to help facilitate incremental referrals into the program · Implement new services and products for existing partners · 5+ years of experience in customer success, account management, project management, customer service, or a related role in a pharmacy or clinical-facing environment · Bachelor’s degree required · Background in healthcare, business, communications or related field · Ability to work independently from a home-based location within a commutable distance of assigned clinic sites · Travel regularly for work by car · Proficiency with Microsoft Suite with strong analytical skills and a data driven approach · AI Tool fluency (Claude, Gemini, Copilot) · Legally authorized to work in the U.S · Competitive salary + variable incentive bonus compensation and equity · Remote · Comprehensive Health Coverage · PTO