Account Manager

**Benefits:** - 401(k) - 401(k) matching - Bonus based on performance - Dental insurance - Employee discounts - Opportunity for advancement - Paid time off - Training & development - Vision insurance # **Account Manager** **Reports To:** Store Manager / Assistant Store Manager # **General Purpose** Manage rental (lease) accounts to ensure on-time payments, handle deliveries and service calls, has thorough knowledge of merchandise, and maintain strong customer relationships. Communicate regularly with customers and team members while handling non-renewed accounts quickly and professionally. # **Essential Duties** **Account Management** ● Maintain accounts on your assigned route within company non-renewed standards. ● Handle non-renewed accounts quickly and follow company procedures for recovery. ● Keep accurate records of customer accounts, payments, and merchandise. ● Support company Standards of Operation at all times. **Deliveries, Service & Retrieval** ● Deliver, relocate, service, and retrieve rented merchandise. ● Make minor repairs when needed; arrange major repairs through the service department. ● Ensure items, models, and serial numbers match rental agreements before delivery. ● Protect all inventory and customer products during transport. ● Return all accessories (remotes, manuals, etc.) to store stock when merchandise is returned. ● Refurbish returned items promptly and prepare them for resale. **Collections & Payments** ● Collect payments during deliveries and home visits. ● Safeguard collected money while in the field. **Customer Service & Communication** ● Answer calls by the third ring in a friendly, professional manner. ● Resolve customer issues quickly and respectfully. ● Follow the Premier Rental Purchase Pledge to provide excellent service. ● Communicate regularly with customers, coworkers, and management. **Vehicle & Equipment Care** ● Maintain assigned vehicle’s appearance and working condition. ● Keep the back room clean and organized. ● Use a hand truck and blankets safely when moving merchandise. **Store Support** ● Assist with receiving new merchandise. ● Help take and verify customer orders when needed. ● Support customer and revenue growth goals. ● Assist with store cleaning and help the team meet daily, weekly, and monthly targets. # **Requirements** ● High school diploma, GED, or equivalent experience. ● Valid driver’s license with an acceptable driving record. ● DOT certification (if required in your state). ● One year of customer-service-related experience and completion of training. ● Ability to lift up to 75 lbs. # **Required Skills** ● Strong accuracy and attention to detail. ● Ability to read, write, and perform basic math quickly and accurately. ● Good decision-making and problem-solving skills. ● Ability to follow verbal and written instructions. ● Ability to handle customer situations professionally. ● After training, solid knowledge of store products and procedures. # **Efforts, Demands, and Conditions** ● Work in changing environments with frequent walking, standing, bending, lifting, and carrying. ● Must handle multiple tasks, problem-solve quickly, and work under pressure. ● Extra hours before or after normal business hours may be required. ● Frequent local travel between stores; attendance at training sessions may be required. ● Must manage emotional and mental stress while working with customers and coworkers. ● Work occurs in the store, in the field, and in customer homes, sometimes in challenging conditions such as: - Dirt, gravel, ice, or uneven ground - Tight doorways, stairs, wet or slippery surfaces - Heat, cold, dust, and adverse weather ● Must drive safely in all weather conditions. # **Relationships** ● Frequent interaction with customers, coworkers, and management. ● Occasional interaction with suppliers and service partners. ● Must communicate clearly and professionally with supervisors and peers. Compensation: $17.00 per hour Premier Rental-Purchase is a Rent-To-Own fran…