Account Manager, LATAM

## Build a Safer World. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The **Account Manager, Financial Institutions - LATAM** will join TRM’s Private Sector team, focused on **protecting and expanding existing customer revenue across Latin America**. This is a fast-paced, high-ownership role managing a dynamic book of financial institution accounts across the region, where speed, discipline, and strong customer partnership are critical. The Account Manager owns the **post-sale customer relationship**, including renewals, expansions, and day-to-day account management. This role partners closely with Sales, Customer Success, *Product*, and Operations to ensure customers realize ongoing value from TRM’s blockchain intelligence solutions. The ideal candidate is customer-obsessed, highly organized, commercially sharp, and comfortable operating autonomously across a high-volume regional portfolio. **The impact you will have:** - Own and manage a book of financial institution accounts across LATAM, serving as the primary point of contact across renewals, expansions, and ongoing engagement - Build and maintain trusted relationships with key customer stakeholders, understanding their compliance, risk, regulatory, and operational priorities - Drive renewal execution end-to-end, including discovery, proposal development, pricing, contracting, and close, while maintaining strong Net Revenue Retention - Identify and execute upsell and cross-sell opportunities within existing accounts to achieve individual quota targets - Ensure customers realize consistent value from TRM’s products by aligning solutions to customer workflows and evolving needs - Maintain accurate pipeline, renewal forecasts, and account health tracking in Salesforce and related tools - Respond rapidly to customer inquiries and requests, balancing speed with high-quality, consultative engagement - Partner cross-functionally to resolve issues, surface customer feedback, and continuously improve the customer experience - Develop a base of satisfied customers who renew consistently, expand over time, and advocate for TRM across the region **What we’re looking for:** - 3+ years of experience in Account Management, Customer Success, or post-sale SaaS roles, ideally supporting financial institutions in LATAM - Experience managing renewals, expansions, and commercial conversations with quota responsibility - Familiarity with financial crime compliance, risk, or related domains, including AML, sanctions, KYC, fraud, or crypto compliance, or strong aptitude to *ramp* quickly - Comfort managing a high-volume book of business with competing priorities and tight timelines - Strong customer presence with the ability to build trust and credibility across senior and working-level stakeholders - Clear, direct communicator who listens actively and drives alignment on next steps - Fluency in Spanish and English; Portuguese fluency is a strong plus - Proficient with CRM and sales tooling, such as Salesforce; disciplined about pipeline hygiene and forecasting - Highly autonomous and accountable; owns outcomes and follows through on commitments - Adaptable and resilient in a fast-moving environment where priorities evolve quickly - Collaborative team player who works effectively across Sales, Customer Success, *Product*, and Operations **About the Team:** - Our team thrives on collaboration, always looking out for each other by sharing opportunities, regional insights, customer context, and competitive intelligence. We actively exchange ideas and strategies to strengthen customer relationships and expand TRM’s impact across LATAM. Communication is key, and we primarily use Slack, making sure…