Account Manager

Develops, maintains and enhances relationships with interconnected customers and businesses including investor-owned utilities, rural cooperatives, municipal electric utilities, independent power producers, large industrial customers, and economic development and industry associations. Leads Company efforts to identify customer issues for process improvements and improved satisfaction opportunities. Functions as single point of contact between the company and portfolio of transmission connected Stakeholders and Customers. JOB SUMMARY The Account Manager develops, maintains and enhances relationships with interconnected customers and businesses including investor-owned utilities, rural cooperatives, municipal electric utilities, independent power producers, large industrial customers, and economic development and industry associations, and leads Company efforts to identify customer issues for process improvements and improved satisfaction opportunities. The Account Manager functions as single point of contact between the company and portfolio of transmission connected Stakeholders and Customers. ESSENTIAL DUTIES & RESPONSIBILITIES - Develops and implements plans to build customer support and credibility for the Company and its activities. Facilitates collaborative meetings with customers on agenda topics, relevant issues and measuring and monitoring effectiveness. - Develops, maintains and manages positive business relationships with customers' senior level managers and other key decision makers, through understanding customer operations and energy-related applications and concerns. - Assists Stakeholders in their building/facility expansions by facilitating interactions with corporate personnel regarding energy-related construction issues, substation issues, sub-transmission and transmission issues, changes in their load profiles - Establishes and maintains effective relationships with customers by communicating proactively through one-on-one meetings, routine phone calls and responding to special requests. Monitors customers' industries for changing needs. - Works closely with the Project Management and Field Supervisors groups to coordinate required equipment outages to allow for system changes and upgrades at Stakeholder facilities - Negotiates with outage coordination department and Stakeholder’s to mitigate risk to customers by identifying opportunities to reduce exposure. - Minimizes equipment shutdowns by developing a long-term equipment outage schedule for periodic maintenance and capital projects - Establishes relationships with economic development advocates to ensure customer needs are identified and communicated with the appropriate audiences. - Ensures that all customer requests are thoroughly explored, reviewed by appropriate management and provided options in a timely manner. - Monitors legislative and regulatory developments in wholesale electric transmission industry. Identifies issues that affect company customers, makes recommendations and prepares communications to customers. - Maintains the Company customer information in internal systems. - Facilitates and leads meetings with various customers and supports company advocacy efforts. Prepares presentation material dependent on audience and messages to be delivered. - Develops or enhances procedures that provide benefits to the company's customers. - Provides support to Company departments including assistance in community events, scheduling outages, facilitating meetings and supporting communication efforts. - Translates external customer requirements to match the Company's systems including outage communications and interconnection requests. - Coordinates planned equipment outages that impact generation output with generation operators at key substations. Work with Battery Energy Storage Systems (BESS) facilities to support their ability to operate. - Maintains and increases personal knowledge of the transmission system and its equipment by participating…