Account Manager - GoVo for Business at Royal Voluntary Service

**Royal Voluntary Service** has an opportunity available for an Account Manager to join our team at **GoVo for Business**. You will join us on a **full** **-time, permanent basis**, and in return, you will receive a salary of **£26,749 per annum**. GoVo for Business is an innovative employee volunteering platform that connects people with meaningful volunteering opportunities aligned to an organisation’s values and ESG goals. It is designed and delivered by Royal Voluntary Service, one of the largest volunteering charities in the UK. GoVo for Business makes employee volunteering simple and scalable, and helps turn social action into measurable results, with minimal administrative effort. **About the Account Manager role:** This is an exciting opportunity for someone looking to develop their career in account management within a growing SaaS business. You’ll manage a portfolio of GoVo for Business customers, building strong relationships, helping organisations get the most from the platform and supporting long-term customer retention. Working closely with the Sales team, you’ll identify opportunities to strengthen customer relationships, increase platform adoption and support account growth. This is a varied role where you’ll combine relationship management, commercial awareness and data-driven insights to help customers achieve their goals while contributing to the continued growth of GoVo for Business. **Hours:** 35 hours per week **Location:** Home based with occasional national travel ### This is what you'll be doing: - Manage a portfolio of GoVo for Business customer accounts, acting as their day-to-day relationship manager. - Build strong relationships with key customer contacts and become a trusted point of contact. - Deliver onboarding sessions, training and regular account review meetings. - Monitor customer usage and engagement, identifying opportunities to increase adoption of the platform. - Support customer renewals by working with the Sales team to ensure accounts are retained. - Identify opportunities for account growth and introduce customers to additional platform features, products or services where appropriate. - Analyse customer data and platform performance to provide recommendations and insights. - Maintain accurate customer records, account activity and opportunities within HubSpot. - Work collaboratively with Sales, Marketing and Product to ensure customers receive an excellent experience. - Share customer feedback and market insights to help shape future product development. **This is how you'll be doing it:** **Equality, Diversity and Inclusion** Values difference and set a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities. **Strategic Awareness** Maintains a strong awareness of long-term goals and plans, keeping the future eventualities and possibilities in mind. Sees the bigger picture. Will make an impact on future direction and outcomes. **Planning and Organising** Thinks things through well in advance and maps out future activities and resources, taking the key stages, requirements and timescales into account. Likes to monitor to ensure that things are implemented and delivered effectively. **Decision Making** Generates and promotes solutions that create the best outcomes and makes decisions and commitments within appropriate time frames. Influences others to reach conclusions and achieve agreements. **Written and Oral Communication** Talks readily and confidently to groups and individuals, often playing a leading and influential role in debate and discussion. Writes in a clear and concise manner using appropriate style and language for the reader. **Networking** Builds and maintains effective working relationships with internal and external contacts, using networks to share…