Account Manager (experience required)

**Account Manager | Transportation Experience Required |** Cincinnati, OH - Full Time Join **Gateway Logistics, Inc.,** an expanding Logistics Firm, ***5X*** *Cincinnati Best Places to Work Nominee*, where your success is driven by measurable goals, and a leadership team with 125+ years of industry expertise. We are looking for an Account Manager who is responsible for growing and retaining their book of business of shipper accounts by delivering reliable, cost-effective freight solutions. This role acts as the primary point of contact between the customer and internal operations, ensuring service commitments are met, opportunities for growth are identified, and long-term relationships are built on trust and consistent execution. Managing the accounts that belong to this position includes being responsible for the end-to-end management of the Carrier Process including negotiation, track & trace, and relationship development with carriers; either directly and/or with the assistance of an Operations Specialist(s). T **What We Offer** - **Competitive Base Pay** (depending on education and experience) - **Uncapped Commission** - **Full Benefits** Medical Dental, Vision, Life, 401K Match - **High-Energy Culture** Collaborative team environment - **No Non-Compete** We invest in your success, not restrict your future **Who We’re Looking For** - Required: 2-5 years of experience in freight brokerage, 3PL or Transportation Account Management - Problem-solving mindset with a bias toward fast, clear communication during service disruptions - Excellent communication and negotiation skills; comfortable managing multiple accounts and priorities simultaneously **What You’ll Do** - Serve as the day-to-day contact for assigned shipper accounts, managing the full lifecycle from onboarding through ongoing service - Build and maintain strong relationships with key decision-makers at customer accounts (logistics managers, procurement, operations leads) - Understand customer’s needs and provide customized solutions - Coordinate with carrier sourcing/operations teams to secure capacity and ensure on-time pickup and deliver - Execute Customer Service standards and Carrier Process per company policy (i.e., customer communication, check calls, load coverage, etc.) either directly or with the assistance of an Operations Specialist(s). **Where:** On-site role at 95 Glendale Milford Rd, Cincinnati, OH 45215 **When:** Monday-Friday 8:00am - 5:00pm.