Account Manager

# Engineered Medical Systems (EMS) is a full-service medical device manufacturer dedicated to precision, innovation, and quality. From our state-of-the-art facilities, we specialize in precision machining, complex assembly, and advanced manufacturing technologies—all tailored to meet the rigorous standards of the medical industry. # Beyond our technical capabilities, EMS fosters a collaborative and quality-driven culture where craftsmanship, continuous improvement, and team empowerment are at the core of everything we do. Our people are our greatest asset, and we take pride in cultivating a workplace that values integrity, accountability, and shared success. # Our services span prototype development, design verification and validation, full-scale production, and custom solutions. With a team-focused approach, we enhance design functionality, manufacturability, and product reliability—bringing premium medical devices to market with confidence and care. [Learn More About Us Here!](https://engmedsys.net/) | The **Account Manager**, working in conjunction with the Manager of Customer Engagement, and other Account Managers, plays a pivotal role in the day-to-day liaison and response activities between EMS and specified customers. You will collaborate closely with the Engineering, Quality, and Operations teams to manage customer accounts and ensure client satisfaction. | | --- | **Responsibilities** **** - Works closely with Engineering, Quality, and Operations teams to provide oversight of EMS's daily and long-term objectives regarding your specified customers. - Drive sales growth by achieving or exceeding the annual budgeted sales for assigned accounts, while proficiently negotiating and managing contracts and purchase agreements. - Qualifying leads: Working closely with Business Development to assess assigned customers’ needs and determine if the opportunity is a good fit for the company’s products or services. - CRM management: maintain accurate customer and project information and sales activity within a customer relationship management (CRM) system. Manage the opportunity funnel and help secure project wins for assigned accounts. - Learn and execute the EMS customer support process. Provide insight and suggest areas of improvement with the end goal of improving customer experience. - Creating and maintaining a Vendor Managed Inventory (VMI) system (internal or with the customer) as needed/required. - Ensuring Weekly / Monthly / Quarterly reports are provided as per customer request. - Develop and maintain strong relationships with leadership, technical resources, and influences within assigned accounts, while directing all internal and external interactions based on customer needs and strategic priorities - Support the EMS Quality Policy and Quality Objectives. - Perform Other Duties as assigned. **Requirements** **** - Bachelor’s degree in business or related field or equivalent combination of education and experience. - 2+ years of experience in medical device manufacturing or contract manufacturing preferred. - Previous experience in Account Management preferred. - Experience working with customers. - Proficient in Microsoft office. - Must demonstrate attention to detail during specification review and process development and the transfer of process knowledge to Operations. - Must demonstrate the ability to collaborate in a team environment – value other’s ideas and experience. - Must demonstrate ability to solve problems of various technical complexity. - Must exhibit good communication skills (verbal and written) including effective interactions with personnel within and outside the organization. - Works well under pressure, organized and able to attain results on several projects simultaneously. - Understanding proper documentation/quality requirements for a regulated environment preferred. - Must be able to speak, read and write in the English language. **Search Firm Representatives Please read carefully** - EMS is no…