Account Manager

## Company Description **WHO ARE WE?** Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. ***Work That Matters, People Who Care.*** ## Job Description **WHAT’S THE JOB?** At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity. As an Account Manager (Facility Management/Janitorial), you will provide full oversight of custodial services and leadership to our team of staff. In this role, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and los, operational excellence, and the health and safety of our employees. **Your work will include:** - Recognizes that client retention is an ongoing process embedded in daily actions and attitudes, following the Tenacity Client for Life methodology. - Maintains a strong Account-level presence to build and sustain effective working relationships with all clients. - Aligns key Dexterra contacts with corresponding roles or titles within the client organization, creating a relationship matrix (Web of Influence). - Effectively communicates performance expectations, monitors progress, and rewards achievements to ensure that plans, goals, and budgets are met. - Acts as a talent scout by leveraging networks to identify, recruit, and evaluate potential Dexterra candidates. - Regularly reviews succession plans and supports career growth through personalized development plans. - Conducts regular workplace inspections to ensure all operations are running efficiently and in compliance with safety regulations and client expectations. Identifies and resolves issues proactively to maintain service excellence. - Ensures that health and safety protocols are followed at all times, including conducting inspections to identify hazards and implementing corrective actions where needed. - Engages in regular client feedback sessions to assess satisfaction levels and identify opportunities for improvement. Ensures client feedback is effectively communicated to internal teams and used to enhance service delivery. - Leads by example in promoting diversity, equity, and inclusion within the workplace. Encourages a culture of respect and collaboration by addressing biases and fostering a supportive environment for all employees. ## Qualifications **WHO ARE WE LOOKING FOR?** - Minimum of 5 years of operational experience in **Integrated Facilities Management**, ideally within **janitorial and general facilities services**. - **Bilingual proficiency in English and Spanish is required** - Strong understanding of building systems, equipment maintenance, and regulatory compliance. - Proven ability to attract, develop, and retain employees while fostering a safe, supportive, and inclusive workplace. - Skilled in setting clear expectations, monitoring performance, and ensuring operational and financial goals are achieved. - Strong communication and relationship-building skills with both clients and staff. - Ability to lead by example with a focus on safety, service excellence, and teamwork. - A clear criminal record che…