Account Manager

Join one of the fastest-growing cybersecurity companies protecting the world's largest digital brands from AI-driven fraud and automated attacks. You'll own a greenfield territory that includes many of the most innovative technology, ecommerce, and digital-native companies in the world. Our average enterprise deal sizes continue to grow, we are recognized as a Leader by Forrester, and our top performers have a clear path to strong overachievement through uncapped accelerators. DataDome delivers real-time bot and agent trust management, giving businesses complete visibility and control over all traffic—human, bot, or AI. Named a Leader in The Forrester Wave™ for Bot And Agent Trust Management Q2 2026, DataDome is trusted by enterprises like Etsy, PayPal, and Soundcloud. Acting as a traffic control plane, DataDome's multi-layered AI engine leverages thousands of models and 5 trillion signals daily to analyze intent and stop fraud in under 2 milliseconds—letting legitimate users through seamlessly across websites, apps, APIs, and MCPs. Backed by a 24/7 SOC and expert threat researchers, DataDome stops 20k+ attacks every second. With 30+ global PoPs, and 80+ ready-made integrations, DataDome is a recognized Leader on G2 across several categories—delivering protection that outperforms. About the team: The Account Management Team is the cornerstone of DataDome and we are laser focused on achieving their goals. With more than 300 clients across all regions, we are currently growing our dedicated Account Managers in our offices worldwide. To support its exponential international growth, DataDome is looking for an Account Manager to join the team in NYC, operating globally to report directly to the US Manager, Account Management / VP Account Management. 👉 You will be more specifically responsible for accounts in the US Your main missions will include: Ensure our Customers achieve their objectives with DataDome solution. Drive the best customer experience as trusted advisor throughout the Customer journey. Secure 100% of contracts’ renewals. Trigger satisfaction to promote expansion opportunities Expand customers’ revenue by selling additional products and services 👉 Your scope: Know your assigned accounts: understand their business, challenges, and objectives expected with bot protection. Guide your customers through each step of DataDome's customer journey, triggering the next steps to achieve the business value faster and secure the renewal. Build a solid base of referenceable users from your accounts and turn them into promoters and DataDome ambassadors. Engage customers into co-writing customer stories and sharing their feedback and experience on peer to peer review sites (eg G2.com ). In collaboration with the Technical Account Managers, evaluate current adoption maturity level and blockers to adoption, and provide best practices along with the best approach to increase adoption for a successful renewal Anticipate any threats and risk zones that could prevent customers from achieving their goals, being satisfied or renewing their contract, and build a risk mitigation plan or escalate as needed. Own, drive and manage contract renewal negotiations for timely signatures and execute all necessary strategies to trigger up-sells. Proactively own, drive and manage upsell and cross sell negotiations within our customers’ organizations and with additional products and services - always in the sole objective to bring more value to our customers. 👤 It would be great if... At least 5-7 years in a business oriented and client facing positions such as Account Management or Customer Success roles Proven experience handling complex negotiations Track record in achieving gross retention rate and exceeding net retention rate Previous experience in a B2B SaaS environment is mandatory Experience working with a technical / corporate IT base Bachelor’s Degree or equivalent experience Native-like proficiency in English is mandatory What’s in it for…