Account Manager - Dallas

**Account Manager** **Company:** Hays Electrical Services **Location:** Dallas **Employment Type:** Full-Time **About the Role** The Account Manager is a territory owner responsible for driving revenue growth, managing a portfolio of commercial and industrial electrical service accounts, and leading a team of five to ten service technicians across an assigned Texas market. This is a dual-role position requiring both a skilled salesperson and an operationally sharp service leader. Account Managers are responsible for new business development, customer retention, field operations, and territory profitability — from first contact through invoice collection. We are building out to twelve Account Managers across five Texas territories (three to four per territory minimum) with a goal to be fully staffed in all markets simultaneously. This is a ground-floor opportunity to own a territory and grow within a rapidly expanding electrical services organization. **Key Responsibilities** **Sales & Business Development** • Prospect, qualify, and close new commercial and industrial electrical service accounts within assigned territory. • Develop and execute a territory sales plan targeting manufacturing, food and beverage, aviation, and other industrial sectors. • Conduct needs assessments, present service solutions, and negotiate contracts and pricing agreements. • Maintain an active pipeline of leads and opportunities; manage forecasting through CRM. • Attend industry events, trade shows, and association meetings to generate referrals and build market presence. • Identify cross-sell and upsell opportunities within the existing customer base. **Customer Relations & Account Management** • Serve as the primary point of contact and trusted advisor for all assigned accounts. • Conduct regular on-site visits to maintain relationships and assess service performance. • Resolve escalations, customer complaints, and service issues quickly and professionally. • Negotiate contract renewals and service agreement expansions. • Monitor customer satisfaction and proactively address any risk of churn. **Field Operations & Team Leadership** • Directly manage five to ten service technicians; oversee daily scheduling, dispatch, and workload allocation. • Ensure all field work meets quality standards, safety requirements, and SLA commitments. • Mentor, coach, and develop technicians; conduct performance reviews and set individual goals. • Coordinate training, certifications, and compliance requirements for field staff. • Collaborate with the AR department to ensure jobs are properly documented and billed. **Financial Accountability & Revenue Management** • Own territory revenue targets and maintain profitability at approved margins on all accounts and service work. • Price jobs and contracts accurately; protect margin through disciplined quoting and scope management. • Coordinate with Accounts Receivable to ensure invoices are accurate, submitted promptly, and collected on time. • Monitor account payment status; actively follow up on outstanding balances and flag collection risks. • Prepare and present monthly territory reports covering revenue, pipeline, and profitability performance. **Qualifications** **Required** • Minimum 5 years of sales and account management experience in electrical services, industrial services, or a closely related trade. • Hands-on electrical experience required — must understand electrical systems, maintenance, and service delivery at a working level. • Proven ability to manage and develop a field team of five or more technicians. • Demonstrated sales track record: new business acquisition, contract renewals, and account growth. • Experience managing profitability and pricing in a service business environment. • Strong interpersonal, communication, and negotiation skills. • Proficiency with CRM software and field service management tools. • Valid Texas driver’s license; willingness to travel throughout assigned territory regularly…