Account Manager / Customer Success

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager / Customer Success based in South Africa.** The Account Manager / Customer Success professional will play a key role in building strong, long-term relationships with healthcare clients while driving retention and account growth. This remote position offers the opportunity to manage the complete customer lifecycle, from onboarding and training to renewals and expansion opportunities. You will work closely with healthcare providers, helping them maximize the value of innovative technology solutions and achieve their business objectives. The role combines customer success, account management, and commercial strategy, requiring a proactive mindset and strong relationship-building skills. You will become a trusted partner for clients, identifying opportunities, solving challenges, and ensuring exceptional customer experiences. This is an ideal opportunity for a motivated professional who enjoys working in a fast-growing technology environment with meaningful impact on healthcare innovation. ### Accountabilities: As an Account Manager / Customer Success professional, you will be responsible for managing client relationships, improving customer satisfaction, and supporting revenue growth through effective account strategies. Your main responsibilities will include: - Managing the full client lifecycle, including onboarding, training, account management, renewals, and expansion activities. - Coordinating the transition of new customers from sales teams and ensuring smooth implementation processes. - Supporting healthcare providers with device deployment, setup guidance, and product training. - Building strong relationships with clients through regular communication, proactive support, and value-focused engagement. - Identifying account growth opportunities and developing strategies to increase customer lifetime value. - Driving subscription renewals and supporting initiatives that improve retention and recurring revenue. - Monitoring customer health metrics, identifying churn risks, and implementing proactive solutions. - Managing client concerns and collaborating with internal teams to deliver timely resolutions. - Maintaining accurate customer records, interactions, and account information within CRM systems. - Tracking account performance and contributing to continuous improvements in customer success processes. ## Requirements: The ideal candidate will have experience in customer-facing roles and a strong ability to manage relationships, identify opportunities, and deliver exceptional client outcomes. Required qualifications and skills include: - Minimum of 2 years of experience in account management, customer success, sales, client services, or project management roles. - Experience managing client relationships and achieving retention, satisfaction, or growth objectives. - Strong understanding of customer success concepts, including renewals, churn, recurring revenue, and customer lifetime value. - Experience working with CRM platforms such as Salesforce, Monday.com, or similar tools. - Excellent communication and interpersonal skills, with the ability to engage confidently with healthcare professionals and business stakeholders. - Strong organizational and time management abilities, with experience managing multiple priorities simultaneously. - Commercial mindset with the ability to identify and support account expansion opportunities. - Proactive problem-solving skills and the ability to work independently in a remote environment. - Passion for healthcare technology, innovation, and improving customer outcomes. - Previous experience in medical devices, healthcare technology, orthopaedics, chiropractic care, physiotherapy, or healthcare practices is a plus. ## Benefits: The role offers a flexible remote working environment with opportunities for professional growth and meaningful…