Account Manager

**Problem-solvers thrive here.** Are you looking for stability, purpose, and a place where your work truly matters? Here at Creedence, you don't just manage accounts - you protect production. **Creedence Energy Services** is a family oriented and safety focused production chemicals company servicing the energy sector. We are a growing company committed to providing the best innovation, technology, and service to our customers. We realize the secret to our success if found in the people we surround ourselves with and the culture we create. If you are looking for a rewarding, long-term career in the energy industry, apply today! **Job Title:** Account Manager **Location**: Carlsbad NM **Department:** Sales & Service **Remote Status**: On-site **FLSA Status**: Salaried, Exempt **Sign On Bonus** **Benefits** (eligible the first of the month after your start date): · Health Insurance - traditional and high deductible plan choice; single HDHP 100% paid by company · Dental and Vision Insurance · Life and Disability Insurance · 401k with company match, **immediate eligibility** · Paid vacation, sick, and holidays · FRs and PPE provided · Paid training · Annual Bonuses **Job Summary** Oversees assigned customer accounts and daily field operations to ensure work is performed to customer specifications. **Expectations** Expected to design and develop project plans. Exercises discretion and independent judgment. Self-motivated, organized and effective communicator. Excellent communication and customer service skills. Requires no supervision **Essential Duties** - 25% in office, 75% in field (depending on customer account) - Develop and maintain strong, long-term relationships with customer accounts - Provide strong account leadership through a consultative sales approach with accounts - Develop a customer retention program - Generate and submit bids to customers as requested - Understand key business drivers of customer accounts in order to provide effective solutions - Primary point of contact for all matters specific to assigned customers - Resolve issues on assigned job sites and with customers - Travel to field locations to conduct sales meeting and for issue resolution - Collect samples from wellsite and conduct water analyses - Work with technical team to determine optimal monitoring program - Achieve and sustain revenue and customer targets - Routinely report chemical usage and KPI data to customer - Forecast future work and resources - Oversee daily operations of the local yard, including equipment staging, cleanliness, and safe work practices - Submit orders for chemical deliveries and ensure job tickets are generated, accurate, & received - Supervise and schedule field personnel for daily and weekly assignments; delegate work assignments and provide leadership and guidance - Manage the local fleet, delivery, and equipment maintenance programs; coordinate with basin leaders on route optimization and process improvements - Ensure standardized DOT regulation adherence to reduce violation risk - Work closely with HSE and DOT to develop and enforce safe work practices - Oversee local inventory management, including month-end counts and tracking of dead and aged stock - Track monthly chemical usage and application - Ensure all paperwork and reports (job tickets, DOT logs, inventory, timesheets) are properly completed before submission - Assist technical team with RFPs - Aid other Account Managers in achieving all required tasks of customers - Provide excellent customer service, both internally and externally, and represent the company professionally in the field and at the yard - Work well independently and as a team **Qualifications** **Education/Experience:** Minimum 3 years of oil and gas production chemical experience. Proven record of customer service and account management success. Experience with oil and gas surface and downhole equipment required. Requires fundamental understanding of production chemical technical challenges.…