Account Manager

**About Covalent Metrology** Covalent is a modern analytical services and engineering consulting company based in the San Francisco Bay Area (Sunnyvale). Our mission is to accelerate materials science innovation by serving as a problem-solving partner for technology leaders of all sizes and providing access to outstanding data generated quickly and cost-effectively. - Covalent provides cutting-edge tools and expertise to equip our customers with the high-quality experimental data and insights they need to achieve their goals **Role Overview** - You'll stabilize the customer lifecycle first, then build a real land-to-expand motion: profiling accounts, mapping where else we could help inside a company we already serve and turning that into Covalent's first account-management playbook. This role reports to the VP of Commercial Strategy & Growth. You'd be joining a small, commercial team, including a fractional strategic-accounts lead and a business development representative, inside a company scaling fast enough that this role will help shape its own org chart within the first year. **Key Responsibilities** - Own the customer relationship from quote acceptance onward, serving as the primary point of contact for onboarding and ongoing account health. - Partner with Covalent's technical delivery teams, never around them, to keep customers informed and engaged throughout project execution. - Build account profiles that map the full scope of a customer's relationship with Covalent, including multiple programs, stakeholders, and buying centers inside a single account. - Identify and pursue expansion opportunities within the existing customer base: additional programs, techniques, or departments not yet being served. - Flag churn risk early and manage renewal-adjacent conversations on a proactive cadence. - Design and run Quarterly Business Reviews for accounts that warrant them. - Help to build Covalent's account-management playbook: tiering criteria, account-planning templates, and a repeatable expansion motion. - Maintain accurate account and opportunity data in HubSpot as Covalent's single source of truth. **What Success Looks Like in the First 90 Days:** - Every active, ICP-fit account has been touched at least once. - An expansion-signal log is live and current in HubSpot. - At least one multi-program account has a documented account plan, with buying centers mapped and a clear point of view on where to grow. - A first draft of Covalent's account-tiering criteria exists, even if it isn't final. **Why Join Us** - Work on data-driven problems rooted in real physical measurement systems - Influence both scientific workflows and business-facing systems - Collaborate across laboratory, software, and operations teams - Tackle problems where domain insight is as important as technical skill - Grow into deeper technical and domain ownership over time **Qualifications** - 3–6 years in customer success, account management, or a growth/expansion role at a technical services, scientific instruments, or analytical testing business. - A track record of growing revenue with key accounts. - Comfort operating inside a multi-stakeholder account where the buying centers don't naturally talk to each other. - Enough scientific fluency to hold a real conversation in a lab setting, without needing to be the scientist in the room. - A builder's instinct. This function doesn't exist yet at Covalent, so you'll be building the process as much as running it. - Bonus: experience in semiconductor, battery/energy, or advanced-materials market