Account Manager, Client Services (FTC)

About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com . 3102 - Account Manager, Client Services (FTC) - UK Role Summary and Impact Media Futures Group (MFG) is a bespoke media team for Google. We are made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business. We are a united, diverse team driven by a spirit of curiosity. Committed to pioneering solutions that surpass industry standards, we aim to drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact. About the Client Services team The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally. Position Summary: Account Managers are responsible for executing the campaign delivery process and providing daily support to the wider account team. They are expected to develop working relationships with their clients and become the lead contact for some campaigns. They may start to develop their line management skills by directly line managing up to one team member. Essential Functions/Responsibilities: Point of contact for clients ensuring client satisfaction is maintained throughout the campaign life cycle and beyond Develops and maintains a working-level understanding of assigned client’s industries, their products/services, and their marketing/media KPIs Supports the wider team in delivering an exceptional client experience during every agency interaction Ensures defined client expectations are understood by the wider team Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary Assists in the implementation of the Deliverables Register and obtaining the required individual deliverable scores Ensures that any direct report and the wider multi-discipline team feel invested in, engaged with, cared for and are motivated to deliver their best work Provides timely and actionable feedback to the team to aid in their development and improvement Engages with clients to define Actionable Briefs for tier 2 and tier 3 campaigns. Interrogates the work and client deliverables on tier 2 and tier 3 briefs on behalf of the client to ensure they exceed expectations. Maintains an up-to-date campaign project plan using Essence tools and technology Provides campaign and project management leadership during the campaign lifecycle to ensure on time and on brief delivery of client work Fosters collaboration with the Practices to ensure best in class work and ongoing innovation is delivered across the client business Identifies potential risks, issues and opportunities, across all briefs and processes escalating to CS leadership where necessary. Supports daily huddles and weekly client status meeting Responsible for client billing process ensuring reconciliations are approved by internal teams and invoicing is complete within agreed internal timescales Knowledge and responsibility for the end to end invoicing process including managing to budget, reconciliation completion Leverage key internal and external stakeholder relationships to assist teams…