Account Manager

Overview Welcome to B&T Building Services! At B&T Building Services, we believe in more than just cleaning buildings we believe in improving lives. For over 30 years, we’ve proudly operated as a family-owned company, and we strive to treat every team member like part of the family. Our mission is to improve the lives of our team members and the communities we serve in. We’re committed to creating a workplace that’s safe, respectful, and supportive, where everyone has the opportunity to grow and thrive. Our core values guide everything we do: Honesty in all our interactions Safety for our team and the environments we maintain Quality in our work and service delivery Professionalism in how we present ourselves and support our clients Open communication that builds trust and fosters collaboration We are proud to be an equal opportunity employer, offering employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We offer competitive wages that exceed federal and state minimums, with the opportunity for annual raises based on performance. Our full-time team members also enjoy a comprehensive benefits package, including health, vision, and dental insurance (as outlined by the ACA), a 401(k) retirement plan with a 4% company match, and profit-sharing opportunities. We’re excited to have you join us and we look forward to building something better together. WHY JOIN US?! Being a part of a team Great place to work Friendly atmosphere Flexible schedules Job Skills / Requirements Pay: $24.00 per hour Schedule: Monday – Friday | 10:00 AM – 6:00 PM Hours: 40 hours per week Location: Bradford, PA Looking for a team that always has your back? Come check us out and see what we have to offer while becoming part of a team that values leadership, accountability, and making a difference. We are seeking an Account Manager to oversee janitorial operations across multiple buildings within a single client location. This role is ideal for a dependable individual who takes pride in delivering exceptional service, building strong client relationships, and leading teams to success. The Account Manager is responsible for ensuring quality assurance and adherence to company standards through effective management and development of field employees across assigned buildings. This individual will oversee daily operations, staffing, client communication, and overall account performance while upholding B&T's purpose statement: "To improve the lives of our team members and the communities we serve." ACCOUNT MANAGEMENT Ensure all assigned buildings are cleaned according to the contracted schedule and service expectations. Serve as the primary point of contact for the client and maintain strong, professional relationships. Follow Standard Operating Procedures (SOPs) for conducting quality control inspections and completing quality review reports. Maintain accurate account documentation, including contact information, scopes of work, supply inventories, and inspection records. Implement SOPs for account setup and ongoing account management, including follow-up visits and service reviews. Monitor budgets and expenses to meet profitability goals while maintaining service excellence. Ensure a safe work environment and compliance with all company safety policies across all assigned buildings. Proactively address client concerns and resolve service issues in a timely and professional manner. Complete and pass CSS training provided by BSCAI within the first 30 days of employment. PERSONNEL MANAGEMENT Train custodial team members to perform their duties effectively, efficiently, and safely in accordance with the B&T Training Program. Conduct employee coaching sessions and performance reviews to maintain high-quality standards. Interview candidates, recommend hiring decisions to HR, and manage employee disciplinary actions and terminations when necessary. Coordinate staffing and scheduling to ensure adequate coverage across all…