Account Manager

##### **Join Our Alpha Iota Family, Where Everyone Wins!** - Exciting Work-from-Home Opportunities - Learning & Development Programs to Upskill Yourself - Lucrative Salary Package - Health and Wellness Perks & Benefits - Motivating and Supportive Teams ***...and lots more!*** Alpha Iota is based in **Southeast Asia**, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota! ##### ***What would you be doing:*** - Responsible for managing customer accounts effectively, providing great experience to customers, and delighting customers while building rapport and loyalty by keeping close contact. - Maintain an accurate record of client engagement. - Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp/Telegram chat. - Provide great customer experience through a consultative approach. - Be a strong team player and support company directions & goals. - Take ownership of your own performance by evaluating key metrics. - Be agile to change and continue to develop deeper knowledge and skills workshops, team huddles & coaching sessions. - Working hours: Monday - Friday (10 am - 7 pm), Saturday (10 am - 2 pm) ##### ***To be successful in this role, you will need to have:*** - Possess at least 2 years of relevant experience in Account Management / Customer Service / B2C Sales in any industry and experience in Igaming industry is a plus. - Good command of English and Bahasa Indonesia. - Excellent communication skills & interpersonal skills. - Good negotiation skills with the ability to resolve issues and customer concerns. - Sense of ownership and pride in your performance and its impact on the company's success. - Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, and work well independently and in a team setting. - A proficient communicator with a consultative sales approach. - Self-motivated and possess aggressive sales personality in achieving quantitative results. - Good attitude with hunter mentality ***Keen to understand more?*** Send your resume to [recruitment@alphaiotabpo.com](mailto:recruitment@alphaiotabpo.com.my) today and let's chat! ***Please be informed that shortlisted candidates will be contacted by our Recruitment Team.***