Account Management Team Lead- Northeast

**Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!** [**Aventiv Technologies – Where your future awaits - YouTube**](https://www.youtube.com/watch?v=eXLNwQg5Y3g) **\*\*Associate Referral Reward Eligible\*\*** **\*\*CANDIDATES MUST RESIDE IN NORTHEASTERN TERRITORY (IL, IN, MI, OH, PA, NY, CT, DE, MA, ME, D.C., RI)** **Job Purpose:** The role of the Team Lead is to be an advisor, coach, and mentor as well as to provide direct supervision to a team supporting designated product line(s). The Team Lead is expected to exhibit & utilize the leadership skills and characteristics to guide direct reports to expand client relationships & satisfaction. The position is responsible for managing and onboarding new hires. Providing coaching, guidance, and implementation of program policy/procedures for the department. As well as maintain their own customer accounts. **Essential Duties:** **Client** - Understand client needs and propose appropriate solutions - Be responsible for Customer Retention for assigned accounts and ensure they are aware of and utilize enterprise products and services through regular account reviews - Responsible for strengthening and maintaining client relationships through regular communication - Work with AR accounts that are nearing or are past due to develop a payment plan and follow through - Maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores - Facilitate training to customers as needed to include product refreshers, updates, and new installations, online or onsite as needed - Ensure all new installations are progressing in accordance with customer expectations and timelines - Understand and review account performance and ensure timely communication of any gap closure efforts **Territory** - Proactively manage and maintain accounts within the assigned territory - Create and manage territory plans that deliver on all goals & objectives - Ensure that accounts in the assigned territory are visited as required per the KPI’s - Have an updated knowledge of territories changing grants, bills, or proposed changes that affect customer’s needs - Work closely with Sales Team to establish regularly scheduled meetings, Touchpoints, Inventory Audits and all other program needs - Build and manage strong relationships with decision-makers and key influencers within assigned territories **Direct Reports:** - Lead, coach, mentor, and motivate individuals to maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores - Ensure that CSM maintains customer visits as required per the KPIs - Manage travel & expense to meet targets and leverage investment in the territory - Implement initiatives designed to drive awareness and education/knowledge of our solutions & products - Ensure all new installations are progressing in accordance with customer expectations and timelines **Knowledge, Skills, and Abilities:** - Proven Account or Client Management experience - Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level - Ability to analyze data and reports that may range in complexity - Ability to effective coach and lead others - Ability to review, compile, and present data for court purposes - Advanced Customer Service Skills - Experience in delivering client-focused solutions based on customer needs and feedback - High degree of problem-solving, conflict resolution, and negotiation skills - Excellent oral written and presentation skills - Strong data/information analysis and integration skills - Ability to effectively manage time and information with minimal supervision - Ability to identify, prioritize and respond to multiple and conflicting tasks - Ability to work under pressure, in an energized, entrepreneurial, and fast pace environment with minimal supervision - Ability to certify on all CM required courses on…