Account Management Support - Benelux & Nordics

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem http://www.perk.com/shadow-work-report. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com http://www.perk.com to learn more. THE ROLE The Junior Account Manager Support role is an entry-level position within the Account Management team. It is designed for individuals starting their career in Account Management or Customer Success who are eager to develop strong client-facing and operational skills while supporting a broad portfolio of customers. In this role, you will primarily support unmanaged accounts, acting as one of the first points of contact when these customers reach out with inquiries. You will provide timely, clear, and professional support while helping customers successfully use the Perk platform. As a junior member of the team, you will not manage a dedicated client portfolio, but instead gain exposure to a large number of accounts and customer situations. This provides an excellent opportunity to build foundational skills in customer relationship management, platform adoption, and account growth. Over time, you will learn to identify accounts with strong growth potential. When such opportunities arise, you will help increase engagement by reinforcing Perk’s value proposition, encouraging consistent usage of the platform, and supporting the customer journey toward deeper adoption or upgraded subscription plans. Success in this role requires strong organizational skills and the ability to manage a high volume of inbound requests while prioritizing tasks based on urgency and impact. You will also be encouraged to propose improvements that enhance the customer experience and support the team’s broader goal of driving platform adoption and revenue growth. This role is ideal for someone looking to build a long-term career in Account Management, gaining hands-on experience across a wide range of customer interactions while contributing to the success of Perk’s growing client base. WHAT WILL YOU BE DOING? - Respond to customer inquiries submitted to the Account Management team. - Support unmanaged accounts across all subscription types and company sizes. - Assist Account Managers with tasks related to managed accounts, including creating and maintaining customer support materials. - Engage with unmanaged accounts to increase their usage and adoption of the Perk platform. - Encourage customers to book travel in a consistent and predictable way through Perk. - Identify potential high-value customers (“diamonds in the rough”) who may benefit from more advanced Perk solutions. - Help surface opportunities for process improvements that enhance the customer experience. WHAT WILL YOU NEED TO SUCCEED? - Proficient English skills spoken and writ…