Account Executive

Founded in 1924, Travers Tool Co., Inc. is a trusted partner for industrial and metalworking businesses nationwide. With locations in New York, South Carolina, and California, we offer extensive product selection, expert technical support, and superior customer service. We are a family-owned, people-first company that values integrity, teamwork, and continuous improvement. **Why Join Travers Tool?** - **Growth Opportunities:** Many team members have advanced from entry-level roles to leadership positions through mentorship and training. - **Collaborative Culture:** Teamwork and camaraderie are at the core of our operations. - **Supportive Environment:** Employees consistently describe Travers as family-oriented, with approachable and understanding management. Role Purpose The Account Executive is responsible for driving profitable revenue growth within an assigned portfolio of accounts through disciplined outbound sales activity, structured opportunity management, and strategic account development. This role is highly activity-driven and phone-centric, focused on expanding share of wallet within existing customers, reactivating underperforming accounts, and identifying new buying opportunities. The Account Executive serves as the primary commercial contact for assigned customers, combining proactive sales engagement with responsive support to deliver an exceptional customer experience while consistently achieving revenue and margin objectives. Core Responsibilities Revenue Growth & Account Development Drive revenue and margin growth by expanding existing customer relationships and converting new opportunities within the assigned account portfolio. Key Duties - Manage and grow revenue and gross margin within an assigned portfolio of accounts - Develop relationships with multiple contacts within each customer organization - Upsell and cross-sell products to increase share of wallet and category penetration - Identifyand pursue new opportunities within existing and underdeveloped accounts - Own sales opportunities frominitialengagement through close using a structured sales process - Present product solutions that clearly communicate value and address customer business needs - Apply effective objection handling, retention strategies, and closing techniques to secure business Proactive Sales Activity Maintain a consistent, high level of proactive outbound sales activity to generate opportunities and sustain pipeline growth. Key Duties - Execute high-volume outbound call activity to engage existing and prospective customers - Maintain an average outbound activity level of approximately 40–50 customer calls per day - Structure the workday to ensure approximately 80% proactive outbound selling activity and 20% reactive customer response and support - Conduct targeted email outreach to support opportunity development and account engagement - Re-engage inactive or low-spend accounts to uncover new revenue opportunities - Maintain disciplined follow-up cadence to advance opportunities and close business - Use strategic outreach approaches to penetrate accounts and expand buying relationships Pipeline & CRM Discipline Maintain accurate sales data and a healthy opportunity pipeline to support forecasting and sales execution. Key Duties - MaintainaccurateCRM records for calls, emails, meetings, tasks, and opportunities - Build and manage a qualified opportunity pipeline aligned with sales targets - Use CRM and BI tools to prioritize accounts and plan call objectives - Monitor account trends, buying patterns, and product gaps toidentifyopportunities - Maintain customer pricing agreements within the ERP system - Prepare and process quotes and orders asrequired Customer Experience & Cross-Functional Coordination Provide responsive and professional support while maintaining a strong focus on revenue growth. Key Duties - Serve as the primary liaison between customers and internal teams to resolve inquiries efficiently - Coordinate with operati…