Account Executive, Strategic Partnership

**The opportunity** Reporting to the Senior Director, Strategic Accounts, we are hiring an Account Executive, Strategic Partnership to manage and grow a portfolio of high-value enterprise customers across North America. In this highly visible role, you will strengthen long-standing customer relationships, identify opportunities for expansion, and help enterprise organizations maximize the value of a market-leading technology platform. Working closely with senior customer stakeholders and cross-functional internal teams, you will lead strategic account planning, support complex customer initiatives, and drive long-term commercial growth. *This is a hybrid-flexible role with a preference for candidates based in New York, Toronto or the Northeastern United States. The role includes regular travel to customer sites, executive meetings, and industry events across North America.* **Why this role?** *Build on established relationships.* Rather than focusing on high-volume prospecting, you will inherit a portfolio of strategic enterprise customers with established partnerships. Your focus will be on strengthening relationships, identifying new opportunities, and delivering long-term customer value. *Influence strategic growth.* You will partner with customers navigating technology and business transformation, helping them adopt new capabilities while shaping long-term account strategies that create measurable commercial impact. *Work across the business.* Supported by Product, Solutions Consulting, Customer Success, Marketing, and executive leadership, you will collaborate across the organization to deliver exceptional customer outcomes while influencing product adoption and revenue growth. *Own meaningful enterprise accounts.* You will have the autonomy to lead executive conversations, develop account strategies, manage complex opportunities, and balance long-term relationship development with commercial performance. **You will:** - **Grow strategic accounts**. Manage and expand a portfolio of enterprise customers, identifying opportunities to deepen partnerships, increase solution adoption, and drive long-term recurring revenue. - **Build executive relationships.** Develop trusted relationships with senior stakeholders across complex organizations, positioning yourself as a strategic advisor and long-term partner. - **Lead account strategy.** Create and execute account plans focused on customer retention, expansion, and long-term growth, proactively identifying opportunities, risks, and priorities. - **Collaborate across teams.** Partner with Product, Customer Success, Solutions Consulting, Marketing, and leadership to align on customer needs, deliver value, and support strategic initiatives. - **Guide business transformation.** Help customers leverage technology, data, and analytics to improve business performance and achieve evolving organizational goals. - **Drive commercial performance.** Manage complex opportunities with disciplined forecasting, pipeline management, and executive-level communication while balancing relationship development with revenue growth. **You bring:** - **Enterprise account management expertise.** You have experience managing and growing complex enterprise customers within SaaS, enterprise software, technology, data, financial services, or similarly complex solution-based environments. - **Executive presence.** You build credibility with senior decision-makers and are comfortable navigating complex organizations, influencing stakeholders, and developing trusted relationships. - **Commercial acumen.** You recognize growth opportunities, connect business challenges to technology solutions, and balance customer success with commercial objectives. - **Strategic thinking.** You develop thoughtful account plans, anticipate customer needs, and navigate complex sales cycles with a long-term perspective. - **Strong communication and collaboration skills.** You communicate clearly, influence effectively, and buil…